Ratings based on 102 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Very nice clerk
Comment from Hotel Management
31 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Suzanne, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. We appreciate your kind remark highlighting our very nice staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 30 May 2024
Very clean
Comment from Hotel Management
31 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Kelly, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN SPARTANBURG - I-85. It’s an absolute joy reading how clean you found our rooms to be. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Your comments are encouragement as we aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
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Comment from Hotel Management
30 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Matrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 May 2024
Many rooms need updating
Comment from Hotel Management
30 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Julie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 May 2024
Blood stains on floor and door handle.
Comment from Hotel Management
25 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Darrin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Spartanburg - I-85. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 May 2024
Really cheap place to stay at but my room did smell. Room where clean and bed was really comfy! Staff where nice and parking was ok. Overall, good inn to stay and affordable!
Comment from Hotel Management
25 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Israel, Thank you for taking the time to tell us about your stay at the Red Roof Inn Spartanburg - I-85. I'm thrilled to read that you were pleased with the cleanliness of the room, affordable rates and the parking availability. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the odor of the room. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Our room was very dirty and the smell was horrible
Comment from Hotel Management
20 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Deborah, Thank you for taking the time to tell us about your stay at the Red Roof Inn Spartanburg - I-85. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
8 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Arkeevus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Joye,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
