Ratings based on 962 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
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by A verified traveler
Posted 11 Jun 2024
Great staff. Checked in after 10 pm and they were fantastic
Comment from Hotel Management
12 Jun 2024 by Mary (auditor), Hotel Management
Thank you for the kind review. It has been our pleasure to make you feel welcomed. We look forward to your next arrival.
by A verified traveler
Posted 10 Jun 2024
Great place to stay in the heart of Spartanburg
Comment from Hotel Management
11 Jun 2024 by Mary (auditor), Hotel Management
Thank you for the outstanding review. It has been our pleasure to make you feel like family. We look forward to your next arrival.
by A verified traveler
Posted 7 Jun 2024
The place
Comment from Hotel Management
9 Jun 2024 by Mary (auditor), Hotel Management
Thank you for the kind review. It has been our pleasure to make you feel welcomed. Looking forward to seeing you again soon.
by A verified traveler
Posted 6 Jun 2024
Staff not friendly.
Comment from Hotel Management
9 Jun 2024 by Mary (auditor), Hotel Management
I would like to apologize for the issues you encountered while visiting our hotel. I will share this with management so that corrective action can be taken. It is my hope that you will join us again, giving us a second chance to make your stay exceptional.
by A verified traveler
Posted 2 Jun 2024
I called ahead of time to see how early I would be able to check in due to being in town for a funeral. The receptionist had an attitude not friendly or welcoming at all.. Upon arriving my husband went in to check in and that same receptionist told my that she told me already that there was no early check-in. But gave him the keys anyway... As far as the room it was clean but, the rugs where dirty and there was no sheets for the pull out bed. I then called downstairs to ask for sheets the same receptionist was rude again and said to just come downstairs and get them.. We really tried to spend as little time there as possible and could not wait to check out...
Comment from Hotel Management
3 Jun 2024 by Mary (auditor), Hotel Management
I would like to sincerely apologize for the unpleasant experience you had while staying with us. I will definitely share this with our manager so that corrective action can be taken. I would like to invite you to stay with us again so that we may make your visit a warm and welcoming experience.
by A verified traveler
Posted 1 Jun 2024
The room beside us had a dog and two adults who kept me up all night. They were constantly slamming doors, the dog would bark every time the came and went. They were very loud people. We stayed in room 102.
Comment from Hotel Management
2 Jun 2024 by Mary (auditor), Hotel Management
I would like to apologize for the inconveniences you encountered while staying at our hotel. It is my hope that you will join us again so that we may make you feel welcomed.
by A verified traveler
Posted 28 May 2024
👍
Comment from Hotel Management
29 May 2024 by Mary (auditor), Hotel Management
Thank you for the outstanding review. It has been our pleasure to make your stay welcoming. We look forward to seeing you again.
by A verified traveler
Posted 28 May 2024
It was clean and staff were nice..safe place too.
Comment from Hotel Management
29 May 2024 by Mary (auditor), Hotel Management
Thank you for the outstanding review. It has been our pleasure to make your stay welcoming. We look forward to seeing you again.
by A verified traveler
Posted 20 May 2024
Beds too high with no footstool
Bathroom cleaning chemicals not rinses from surfaces
Sleeper couch had no linens
Breakfast buffet employee does an exceptional job.
Comment from Hotel Management
20 May 2024 by Mary (auditor), Hotel Management
I would like to apologize for the inconveniences you encountered while visiting our facility. Your concerns will be shared with management. We look forward to your return visit.
