Ratings based on 539 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Friendly front desk staff
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Judy,Thank you so much for taking the time to share your comments with us. It's wonderful to see you found our team members friendly & courteous. On behalf of our entire team, we will be on the lookout for your next visit!Sincerely,Kumud - General Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Nadir,Thank you so much for taking the time to share your perfect score with us. I'm thrilled to see our hotel & team members at Best Western Spartanburg Northwest were able to exceed your expectations. We will be ready to welcome you back on your next trip!Sincerely,Kumud - General Manager
by A verified traveler
Posted 28 May 2024
Beds are not comfortable at all. Our bathtub was disgusting and dirty. My kids hideaway bed had trash and crumbs under it and the mattress had a stain on it that looked like blood. The only positives to this place is the continental breakfast and the staff are very nice.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Tara,Thank you for taking the time to share your recent experience with us. While I'm pleased you enjoyed our delicious breakfast and found our team members pleasant, I am truly sorry for the issues you had with your guest room. Rest assured your feedback will be shared with our housekeeping team to prevent future reoccurrences. I hope you will allow us another opportunity to better serve you again.Sincerely,Kumud - General Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Terry,Thank you for taking the time to rate your recent stay with us. I'm glad to see our hotel & team were able to meet your expectations. We look forward to welcoming you back soon!Sincerely,Kumud - General Manager
by A verified traveler
Posted 23 May 2024
Friendly and efficient staff; room very clean, nice bed and linens. Breakfast had nice choices and was well organized and stocked. Convenient location. Dog friendly.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear David,Thank you for sharing your experience with us. It's wonderful to see you enjoyed the services offered by our friendly team members, as well as had the pleasure to enjoy our delicious breakfast items. On behalf of our entire team at Best Western Spartanburg Northwest, we will be ready to welcome you back soon!Sincerely,Kumud - General Manager
by A verified traveler
Posted 22 May 2024
Everything was good
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Kristina,Thank you so much for sharing your perfect score with us. It's wonderful to see that our team members and hotel exceeded your expectations. On behalf of Best Western Spartanburg Northwest, we will be on the lookout for your next visit!Sincerely,Kumud - General Manager
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Neil,Thank you so much for taking the time to share your feedback with us. On behalf of our entire team, we will be on the lookout for your return!Sincerely,Kumud - General Manager
by A verified traveler
Posted 8 May 2024
Room not sound proofed. Loud noises from office and loud street noise.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear David,Thank you for taking the time to share your feedback with us. I am quite surprised to see you experienced any kind of noise disturbance from outside or from the office. I am not sure if you have confused our hotel with another one. If in fact you did experience any disturbance, please accept my deepest apologies. I sincerely hope you will allow us to better serve you in the future.Sincerely,Kumud - General Manager
by A verified traveler
Posted 8 May 2024
The staff was friendly and helpful from the 1st day right up till I left
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Kyle,Thank you so much for sharing your positive experience with us. It's wonderful to see you appreciated our friendly & courteous team members at Best Western Spartanburg Northwest. We will be on the lookout for your next visit.Sincerely,Kumud - General Manager
by A verified traveler
Posted 5 May 2024
This is a great place, they were respectful of our service animal and sought to give us a room that ( although it was pet designated) would be clean and comfortable. We had the King room with sofa bed and the sofa bed was surprisingly comfortable! Awesome place!
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Justin,Thank you so much for sharing your recent experience with us. It's wonderful to see you enjoyed our hotel & services. Our hotel is definitely a pet friendly for our furry friends. I am glad you found our facilities clean and comfortable. On behalf of our entire team at Best Western Spartanburg Northwest, we will be eagerly awaiting your return!Sincerely,Kumud - General Manager
