Ratings based on 454 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The pool was great and restaurants around were great!. Although rooms were not what i expected. There was a used glass half full of liquor. Our rooms light fixtures did not work properly and the room was hot.
by A verified traveler
Posted 2 Jun 2024
Overall the property is modern and well-located. However, we could not sleep throughout the night because the people next door had loud music going. We called the front desk around 11:15pm. It seems that the young lady who answered at the front desk did not do much about it because the music continued at various, unpredictable times throughout the night. When it began very loudly again around 4:45am, my husband finally had had enough. He called the front desk and informed the lady who answered that he was about take matters into his own hands and the neighbors would not enjoy his way of handling it. Thank goodness the music stopped then.
Also, the lighting in the room is not great and the churros at the breakfast were stale.
The bottom line here is that the walls are paper thin between rooms and the front desk does not check on noise levels after receiving the first complaint.
by A verified traveler
Posted 26 May 2024
Most uncomfortable bed we have ever slept in.
Thought I would try the sofa bed, and that was even worse! Also bathroom needs brighter lighting, extremely dark, very hard to get ready when you can’t see anything.
Very convenient location to be able to walk downtown
by A verified traveler from Mount Pleasant
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Lawson, Hotel Management
Thank you for choosing AC Hotel Spartanburg, we are thrilled to hear that you enjoyed your stay!
by A verified traveler
Posted 10 Apr 2024
A service.
Comment from Hotel Management
10 Apr 2024 by Lawson, Hotel Management
Thank you for choosing AC Hotel Spartanburg! We sincerely appreciate you taking the time to provide us with feedback about your stay. We hope you will choose to stay with us again whenever your travels bring you back to Spartanburg!
by A verified traveler
Posted 6 Apr 2024
The breakfast buffet did not have many options.
Comment from Hotel Management
9 Apr 2024 by Lawson, Hotel Management
Hi Charlotte! Thank you for choosing to stay with us! We sincerely appreciate you taking the time to provide us with feedback about your stay because it gives us an opportunity to improve our guests overall experience in the future! Hopefully next time you are in the area you will choose to stay with us again!
by A verified traveler
Posted 6 Apr 2024
The staff was fantastic. They were helpful and very knowledgable about the area .
Comment from Hotel Management
9 Apr 2024 by Lawson, Hotel Management
Scott, thank you so much for choosing AC Hotel Spartanburg! Providing each guest with a warm sincere welcome and an elevated level of hospitality is one of our top priorities and we are thrilled to hear that we delivered that experience to you! We hope you will choose to stay with us again whenever your travels bring you back to Spartanburg!
by A verified traveler
Posted 25 Mar 2024
Nice clean property, friendly and accommodating staff.
Comment from Hotel Management
28 Mar 2024 by Lawson, Hotel Management
Thank you for choosing AC Hotel Spartanburg! Providing our guests with an elevated level of hospitality is our top priority and we are thrilled to hear we delivered that experience for you. We hope to welcome you again soon!
by A verified traveler
Posted 15 Mar 2024 on Hotels
Room was in poor shape. Coffeemaker was inoperable because the piece that holds the coffee pod was missing. Shower had black mold around lower walls. The shampoo/body wash dispensers were empty. Feels like the rooms are just getting a little tired.
Comment from Hotel Management
17 Mar 2024 by Lawson, Hotel Management
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize that we did not meet your expectations. Thank you for taking the time to address your concerns with us. I can assure you that we take our guests feedback extremely serious, and we will work diligently to improve in the future. Our hope is that next time you are in the area you will choose to stay with us again.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Lawson, Hotel Management
Thank you for choosing AC Hotel Spartanburg! We are thrilled you enjoyed your stay with us!
