Ratings based on 465 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2023 on Hotels
As good as ever. Great rooms, Spotless and comfortable. An elegant hotel. They've had an ongoing problem with not having a chef but that's about to change they tell me. Remains my go to hotel for Spa
by A verified traveler
Poor experience, and poor value.
Posted 13 Oct 2023 on HotelsThis hotel unfairly tries to extract money from you at every opportunity.
Firstly, they advertise they they have an indoor pool, but they don’t mention that it costs €17 per person per day to use it, though this does include the sauna and hamman.
If you don’t have inclusive breakfast it costs a huge €21 per person per day. There is a room service “cool” breakfast available at €7 per person plus a €7 tray charge. This seems reasonable until you go to check out and they charge you the €21 on top. This is not mentioned on the in-room breakfast menu card, so breakfast for two people ended up costing an outrageous €63, which is very poor value.
The rooms are tired, and there was a rip in the net curtain and stains on the pillow, plus a near rip in the duvet cover and a cracked sink in the bathroom.
As others have mentioned, even though we booked a room with a king size bed the booking was made with 2 single beds. Fortunately the hotel had spare available king rooms.
Half of the car park was taped off for no apparent reason, leaving it short of spaces once all guests had arrived.
Service is patchy. Some staff were good, but others hopeless.
All in all, not a good experience. We won’t be going back!
by A verified traveler
Posted 9 Oct 2023 on Hotels
by A verified traveler from LAKELAND
Posted 5 Oct 2023
Restaurant was closed due to lack of having a chef! Breakfast was below average.. breakfast hot food was not hot.. coffee machine not working properly which caused a long line just for coffee.. the kettle in room was dirty, unable to use.. the bar was not attended, so not able to offer a drink to my friends.. and room was pretty dusty
by A verified traveler
Posted 5 Aug 2023
Very disappointing experience - never again! Unfriendly, incompetent staff, lousy service and hidden information about extra fees for the wellness/pool and gym. No additional towels provided. Not children/family friendly: restricted pool times (in the late evening and early morning only) and full price for the breakfast for the little ones (21 EUR) - and very dangerous esp. for babies: the windows in our room were very low but had no railings and could only be opened completely-unbelievable!!!
by A verified traveler
Posted 6 Jun 2023
Quiet and easy to park
by A verified traveler
Posted 6 Jun 2023
Quiet and easy to park
by A verified traveler
Posted 8 May 2023
Overall a very disappointing stay, especially given the Radisson Blu name.
Upon check in, we were notified the hotel restaurant was closed, without prior warning of this. However, other guests were served food from the kitchens. Upon enquiring about this, only then were we informed food could be available upon request. Having not been told about this, it was very frustrating, especially considering the limited options for good quality, affordable restaurants in Spa.
Additionally, the air conditioning in our room did not function and made the evenings very uncomfortable.
Finally, the service from the bar staff was poor. A staff member was unable to make a hot chocolate as the milk steamer was broken. This is disappointing, especially since coffee machines were available in the bar which dispensed hot milk…
The experience of the hotel didn’t meet my expectations unfortunately and I would not recommend this to fellow travellers
Comment from Hotel Management
10 May 2023 by Rachel , Hotel Management
Dear Euan, First of all, thank you for your feedback ! We are truly sorry that your stay was not up to your expectations..Regarding our restaurant, we are working at the moment on a new concept. That is why it was closed but all of our customers must be informed one week before the arrival and I apologize you were not.We are actually facing an air conditioning problem but our technician is working on it the best as he can. However, our reception is available 24/7 and at your disposal for any inquiries. Reception could have brought you a small AC in your room on demand. Finally, we will investigate about the bar staff you are talking about because it is one of our most motivation to serve our guests the best way as we can. I stay at your entire disposal for any further inquiries. Kindest regards,
by A verified traveler
Posted 11 Sep 2022
Very friendly and helpful staff; beautiful room, bathroom could have been better cleaned.
by A verified traveler
Posted 15 Aug 2022
