Ratings based on 5 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2023
Thai is a new hotel in excellent condition. There is air conditioning. The hotel is conveniently located within walking distance to Bear Lake (Medve-to). The indoor spa is tastefully decorated and the staff is very pleasant and helpful. I would definitely stay here again.
Comment from Hotel Management
3 Oct 2023 by Melinda Fulop, Hotel Management
Dear Claudia, Thank you for choosing Ursina Ensana Health Spa Hotel and for your time in evaluating our hotel. We are very pleased to read your feedback regarding your stay especially that you highlighted our staff and so many aspects of our hotel. We are always interested to know about the experiences of our guests in our hotel and we are glad to know that we have offered you a memorable stay. We look forward to welcoming you again in the future! Warm regards,Melinda FulopQuality manager
by A verified traveler
Posted 9 Aug 2022
spa
Comment from Hotel Management
23 Aug 2022 by Meli, Hotel Management
Dear Peter, Thank you for choosing the Ursina Ensana Health Spa Hotel! We hope that you had a pleasant stay at our hotel and especially that you appreciated all the small differences that we think make a difference for a Spa property. We look forward to seeing you again! Yours sincerely,Melinda FulopQuality manager
by A verified traveler
Elegant, clean, well-equipped and comfortable
Posted 10 Oct 2021 on HotelsLovely place to stay! Great location, well-equipped and overall a great value for money spent. Worth every cent!
I warmly recommend this hotel to anyone visiting this town. And I'm sure I will return one day in the future.
Staff is elegant and always there to serve you, you don't have to wait a second. They're kind and fast, dedicated.
Overall, a very well-managed hotel, but far from being cheap, though.
Breakfast is excellent and rich, but dinner is not diverse enough and more expensive than nearby restaurants.
by A verified traveler
Above average hotel, great value for money!
Posted 9 Oct 2021 on HotelsAbove average hotel by all means, great value for money and excellent location!
However: staff could smile more and they should do something about the background noises (some rooms have very noisy bathroom ventilators, others have electrical switch buzzes - you are going to have a hard time sleeping!).
Otherwise, pretty much everything is in great working condition. Breakfast was great, but dinner could be improved.
Too bad they allow people with dogs. There were countless dogs running around and barking on the hall.
by A verified traveler
Posted 13 Apr 2023
Pros: very friendly and helpful staff, clean rooms, nice spa area, great location
Cons: it was too warm in our room and we were not able to adjust the temperature
Comment from Hotel Management
21 Apr 2023 by Melinda Fulop, Hotel Management
Dear Gabor,First and foremost, we would like to express many thanks toward you for choosing our Ursina Ensana Health Spa Hotel. We greatly appreciate your candid review that you have shared about your recent stay. It is wonderful that you have recognized many aspects of our beloved hotel, as the location and our spa area. We also value that you appreciated our staff and the cleanliness.At the same time, we are disheartened to learn about your negative observation and hereby, we would like to apologize for your inconvenience regarding the temperature in your room. Please be ensured that your feedback is important to us, and we have already forwarded it to the technical department for verification. Last but not least, we genuinely hope that overall you were pleased with your holiday experience. It would be an honor to be your hosts again.Kind regards,Melinda FulopQuality manager
