Ratings based on 3 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
5.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2023
They are very rude and mad all the time. They have no understanding of what customer service is, we stayed one night and left. I come to Sovata 3-5 times a year and they won’t be seeing us again. Crystal Hotel is the best.
Comment from Hotel Management
25 Sep 2023 by Fülöp Melinda, Hotel Management
Dear Isaia,Thank you for taking the time to share your feedback. While I wish you had a better experience, I am really sorry that you didn’t describe your specific situation because we learn from each feedback and use it to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Fülöp MelindaQuality Manager
by A verified traveler
Posted 22 Aug 2022
Clean, efficient and friendly. The only issue it has 2 elevators for 6 floors or 7 floors. Tip: stay at 3rd floor so you can get good views AND walk up the steps as needed.
Pools might need some refreshing and maybe to be made bigger. Otherwise a good stay.
Comment from Hotel Management
23 Aug 2022 by Meli, Hotel Management
Dear Paula, Thank you very much for writing down your experiences gained at our Sovata Ensana Health Spa Hotel and for sharing it with fellow travelers. To begin with, we we are happy that you appreciate the cleanliness. Furthermore, we are so happy that you found our hotel efficient and friendly. Moreover, it is nice that you shared your suggestions and observations regarding the elevators and pools. I'm happy to anounce you that after the renovation of the rooms and reception hall we are planning to renovate the spa area too. On behalf of our team, we would be happy to see you again in the future.Kind regards,Melinda FulopQuality manager
by A verified traveler
Posted 22 May 2022 on Hotels
