Ratings based on 834 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Second visit, great location
Comment from Hotel Management
15 May 2024 by Native , Hotel Management
Hi Janice thank you so much for taking the time to share your feedback about your second visit with us! We're thrilled to hear that you enjoyed our great location and that it made a positive impact on your experience. We're constantly working to improve and exceed our guests' expectations, and feedback like yours helps us do just that. We hope to welcome you back again soon!Kind Regards Native Bankside
by A verified traveler
Posted 4 May 2024
Excellent location. Great walkability right on the Thames. They absolutely do not answer the phone and they don’t come clean your room or even empty the trash. But the full kitchen and two bathrooms is a huge perk.
Comment from Hotel Management
6 May 2024 by Native, Hotel Management
Hi Bryce Thank you for your feedback and for highlighting the excellent location and great walkability of our property. We apologise for any inconvenience caused by the lack of responsiveness to phone calls and room cleaning services. We will address this issue with our team to ensure improvements are made. We are glad to hear that you found the full kitchen and two bathrooms to be a huge perk during your stay. We hope to welcome you back in the future and provide you with a better experience. Thank you again for your review.Kind Regards Native Bankside
by A verified traveler
Posted 28 Apr 2024
We loved the layout, kitchen ammenities, washer/dryer. Very clean and modern! Just perfect for what we needed!
Comment from Hotel Management
3 May 2024 by native, Hotel Management
Dear Guest.Thank you so much for your kind words! We are thrilled to hear that you enjoyed the layout, kitchen amenities, and washer/dryer in our rental property. We take great pride in providing a clean and modern space for our guests, and we are so glad it was a perfect fit for your needs. We hope to host you again in the future!Kind RegardsNative Bankside Team
by A verified traveler
Posted 23 Apr 2024
This property is in an amazing location. Borough Market and loads of great restaurants are steps away. The hotel staff is there to check you in and nothing more. It feels more like a building concierge than a front desk. We had a studio and while the room was small, it was nice to have a small kitchen. The bathroom is tiny with nowhere to put your shaving kits and a bad shower. The worst part about this property was the constant slamming of hotel room doors. Day and night. You can handle for a night, but it gets to be unbearable. Poor design and inconsiderate travellers.
Comment from Hotel Management
24 Apr 2024 by Native, Hotel Management
Hi Ian Thank you for taking the time to review our property. We are pleased to hear that you enjoyed our amazing location near Borough Market and the variety of great restaurants nearby. We appreciate your feedback regarding our staff and the room amenities.We apologise for any inconvenience you experienced with the size of the room and bathroom. Regarding the noise from slamming doors, we apologise for any disturbance this may have caused during your stay. We will address this issue with our staff to ensure that all guests are considerate of their fellow travellers.Thank you again for your review and we hope to have the opportunity to welcome you back in the future.Kind Regards Native Bankside
by A verified traveler
Posted 22 Apr 2024
Great location right on the jubilee walk ( ok, 100 feet walk). Grocery stores near by, short walk to underground and trains. Next to the Tate Modern. Lots of restaurants nearby. In short, a little gem.
Comment from Hotel Management
23 Apr 2024 by Native, Hotel Management
Hi BruceThank you for the fantastic review! We are thrilled to hear that you enjoyed our convenient location and proximity to various amenities. We take pride in being a little gem in the bustling city, and we are glad that you had a positive experience staying with us. We hope to welcome you back in the future!Kind Regards Native Bankside
by A verified traveler from New York
Posted 21 Apr 2024
For the price, I really don't think this can be beat. If you don't need daily house keeping and all the amenities of a big brand name hotel, you will not be disappointed. Then apart-hotel was clean, newly renovated, and comfortable. It's missing some basic things like towel hooks and an appropriate outlet in the bathroom, but those are minor details. We also had to ask for extra toilet paper, towels, and paper towels (for the mini kitchen) because they don't stock those items well, but that wasn't a big deal.
Comment from Hotel Management
22 Apr 2024 by Native, Hotel Management
Hi Jason Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay at our apart-hotel and found it clean, newly renovated, and comfortable. We appreciate your feedback about the minor details such as towel hooks and bathroom outlets, and we will definitely take that into consideration for future improvements. We apologise for any inconvenience regarding the stocking of extra items like toilet paper, towels, and paper towels as they are refilled on request. We hope to welcome you back again soon!Kind RegardsNative Bankside
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Native, Hotel Management
Hi Fiona Thank you so much for your 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.Kind RegardsNative Bankside
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by Native, Hotel Management
Hi Dan Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with us. we look forward to welcoming you back soon. Kind Regards Native Bankside
by A verified traveler
Posted 15 Apr 2024
Excellent hotel in a fantastic location, 2 minutes from the river boat, walking distance to London Bridge and Borough Market. Loved our stay there!
Comment from Hotel Management
15 Apr 2024 by Native, Hotel Management
Hi Oliver Thank you for taking the time to review our hotel! We are thrilled to hear that you enjoyed your stay and found our location to be convenient. We strive to provide excellent service and are glad to hear that we met your expectations. We hope to welcome you back again soon!Kind Regards Native Bankside
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Native, Hotel Management
Hi Paul Thank you so much for the positive review! We are thrilled to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again in the future.Kind Regards Native Bankside
