Ratings based on 837 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
great location
Comment from Hotel Management
20 May 2024 by Native, Hotel Management
Hi Grazyna Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our location. We're glad you had a great stay with usKind Regards Native Bankside
by A verified traveler
Posted 19 May 2024
Loved and Disappointed.
The location was pretty convenience to cross the Thames to get to St Paul church by the Millenniums bridge or a 7 min walk to the Borough market.
The amenities were great with the full kitchen, the refrigerator, the dishwasher, the washer/dryer. The lighting wiring was intelligent of light sensors in bathroom and closets, USB outlet for both nightstands.
Suggesting posting the basic instructions to run the appliances in the room. I was not familiar with the NEFF appliance that I made mistake to double run the washer/dryer that costed double the time and electricity.
Somewhat disappointed with the aparthotel app. Per the website pictures Studio-King bedroom 269 sq ft showed windows with view. My bedroom 106 faced two concrete and wide pillars. The two tiny glass windows, non-openable, allowed some light to the room. The layout was Bedroom-Bathroom-Kitchen; therefore, the kitchen was in the total dark corner.
Loved: Location, Modern building, Cleanliness, Smart Electricity wiring, extremely quiet AC unit, Many Amenities, Comfortable Bed, Soft Bath towels, Wi-Fi, the good size Lift, and the Polite staffs.
Disappointed: Room size 269 sp ft should be fine if the layout were better; Small glass sections to let the daylight in the bedroom; Had to ask for more toilet paper; Had to ask for detergent. LG TV did not have crystal clear images and was not a smart TV. Perhaps this type of room with full kitchen would be good for guests who use the kitchen more.
Comment from Hotel Management
20 May 2024 by Native, Hotel Management
Hi Dien Thank you for taking the time to share your thoughts about your recent stay with us. We're thrilled to hear that you loved our location, modern building, cleanliness, and many amenities, including our smart lighting and USB outlets. We're also glad that you found our staff to be polite and friendly.We're sorry to hear that you were disappointed with the size of your room, specifically the layout and the lack of natural light in the bedroom. We understand how important it is to have a comfortable and well-lit space, and we'll take your feedback into consideration.We apologise for any inconvenience caused by the lack of instructions on how to operate the appliances in the room. We do have instructions guide available which can be collected from our reception team which is manned 24hrs. Regarding the aparthotel app, we appreciate your feedback and will take it into consideration.We're glad you enjoyed our comfortable bed, soft towels, and Wi-Fi. We'll continue to strive to provide a high-quality experience for our guests.Thank you again for your feedback. We hope to welcome you back soon. Kind Regards Native Bankside
by A verified traveler
Posted 14 May 2024
Second visit, great location
Comment from Hotel Management
15 May 2024 by Native , Hotel Management
Hi Janice thank you so much for taking the time to share your feedback about your second visit with us! We're thrilled to hear that you enjoyed our great location and that it made a positive impact on your experience. We're constantly working to improve and exceed our guests' expectations, and feedback like yours helps us do just that. We hope to welcome you back again soon!Kind Regards Native Bankside
by A verified traveler
Posted 4 May 2024
Excellent location. Great walkability right on the Thames. They absolutely do not answer the phone and they don’t come clean your room or even empty the trash. But the full kitchen and two bathrooms is a huge perk.
Comment from Hotel Management
6 May 2024 by Native, Hotel Management
Hi Bryce Thank you for your feedback and for highlighting the excellent location and great walkability of our property. We apologise for any inconvenience caused by the lack of responsiveness to phone calls and room cleaning services. We will address this issue with our team to ensure improvements are made. We are glad to hear that you found the full kitchen and two bathrooms to be a huge perk during your stay. We hope to welcome you back in the future and provide you with a better experience. Thank you again for your review.Kind Regards Native Bankside
by A verified traveler
Posted 28 Apr 2024
We loved the layout, kitchen ammenities, washer/dryer. Very clean and modern! Just perfect for what we needed!
Comment from Hotel Management
3 May 2024 by native, Hotel Management
Dear Guest.Thank you so much for your kind words! We are thrilled to hear that you enjoyed the layout, kitchen amenities, and washer/dryer in our rental property. We take great pride in providing a clean and modern space for our guests, and we are so glad it was a perfect fit for your needs. We hope to host you again in the future!Kind RegardsNative Bankside Team
by A verified traveler
Posted 23 Apr 2024
This property is in an amazing location. Borough Market and loads of great restaurants are steps away. The hotel staff is there to check you in and nothing more. It feels more like a building concierge than a front desk. We had a studio and while the room was small, it was nice to have a small kitchen. The bathroom is tiny with nowhere to put your shaving kits and a bad shower. The worst part about this property was the constant slamming of hotel room doors. Day and night. You can handle for a night, but it gets to be unbearable. Poor design and inconsiderate travellers.
Comment from Hotel Management
24 Apr 2024 by Native, Hotel Management
Hi Ian Thank you for taking the time to review our property. We are pleased to hear that you enjoyed our amazing location near Borough Market and the variety of great restaurants nearby. We appreciate your feedback regarding our staff and the room amenities.We apologise for any inconvenience you experienced with the size of the room and bathroom. Regarding the noise from slamming doors, we apologise for any disturbance this may have caused during your stay. We will address this issue with our staff to ensure that all guests are considerate of their fellow travellers.Thank you again for your review and we hope to have the opportunity to welcome you back in the future.Kind Regards Native Bankside
by A verified traveler
Posted 22 Apr 2024
Great location right on the jubilee walk ( ok, 100 feet walk). Grocery stores near by, short walk to underground and trains. Next to the Tate Modern. Lots of restaurants nearby. In short, a little gem.
Comment from Hotel Management
23 Apr 2024 by Native, Hotel Management
Hi BruceThank you for the fantastic review! We are thrilled to hear that you enjoyed our convenient location and proximity to various amenities. We take pride in being a little gem in the bustling city, and we are glad that you had a positive experience staying with us. We hope to welcome you back in the future!Kind Regards Native Bankside
by A verified traveler from New York
Posted 21 Apr 2024
For the price, I really don't think this can be beat. If you don't need daily house keeping and all the amenities of a big brand name hotel, you will not be disappointed. Then apart-hotel was clean, newly renovated, and comfortable. It's missing some basic things like towel hooks and an appropriate outlet in the bathroom, but those are minor details. We also had to ask for extra toilet paper, towels, and paper towels (for the mini kitchen) because they don't stock those items well, but that wasn't a big deal.
Comment from Hotel Management
22 Apr 2024 by Native, Hotel Management
Hi Jason Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay at our apart-hotel and found it clean, newly renovated, and comfortable. We appreciate your feedback about the minor details such as towel hooks and bathroom outlets, and we will definitely take that into consideration for future improvements. We apologise for any inconvenience regarding the stocking of extra items like toilet paper, towels, and paper towels as they are refilled on request. We hope to welcome you back again soon!Kind RegardsNative Bankside
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Native, Hotel Management
Hi Fiona Thank you so much for your 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.Kind RegardsNative Bankside
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by Native, Hotel Management
Hi Dan Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with us. we look forward to welcoming you back soon. Kind Regards Native Bankside
