Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Great location. Staff was friendly and attentive
by A verified traveler
Posted 15 Jun 2024
I love this hotel and try to stay here if I’m in London. Highly recommended
by A verified traveler
Posted 9 Jun 2024
Was treated very well from booking in and going home.Food was excellent and staff service good
Comment from Hotel Management
12 Jun 2024 by MLB Team, Hotel Management
Dear Ian,Thank you so much for your very positive review on Expedia! We are delighted to hear that you were treated well from check-in to check-out and that you enjoyed the excellent food and good service from our staff.Your kind words mean a lot to us, and we look forward to welcoming you back to Mercure London Bridge on your next visit.Best regards,MLB Team
by A verified traveler
Posted 27 May 2024
I enjoyed my stay at the Mercure London Bridge. The bed was so comfortable that it was sometimes challenging to get out and explore 😎. The room was a very good size, it was clean and nice amenities. It is within walking distance to the tube to easily get around the city. A special thanks to Marie for being a friendly, hospitable and gracious host helping to address any questions I had. Keep up the great work along with the rest of the reception team.
Comment from Hotel Management
5 Jun 2024 by MLB Team, Hotel Management
Dear Elena,Thank you for taking the time to share your experience after your stay at Mercure London Bridge. We are delighted to hear that you enjoyed your time with us and that you found the bed exceptionally comfortable. We understand how tempting it can be to stay in such a cozy bed!We are pleased that you found your room to be spacious, clean, and equipped with nice amenities. It's wonderful to hear that our location near the tube station made it convenient for you to explore the city.We will be sure to pass on your special thanks to Marie and the rest of the reception team. Providing friendly and hospitable service is our top priority, and we are glad that Marie could assist you with any questions you had during your stay.Thank you once again for your kind words and for choosing Mercure London Bridge. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,MLB Team
by A verified traveler
Posted 24 May 2024
For a 4 star hotel no amenities
Comment from Hotel Management
5 Jun 2024 by MLB Team, Hotel Management
Dear Robert,Thank you for sharing your feedback following your recent stay at Mercure London Bridge.We understand that your experience may not have been as expected, and we apologize for any inconvenience you may have encountered during your stay. We would like to clarify that the amenities in the room you booked are limited as it is our entry-level room.We appreciate your understanding and hope that despite this, you were able to enjoy your time in London. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,MLB Team
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by MLB Team, Hotel Management
Hello Stuart,Thank you for taking the time to leave a review of your recent stay at Mercure London Bridge. We appreciate your feedback as it helps us to improve our services.We're sorry to hear that your experience did not meet your expectations fully, resulting in a 3 out of 5 rating. If you have any specific concerns or areas where you feel we could have done better, we would love to hear from you. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope that despite the shortcomings you encountered, there were still aspects of your stay that you enjoyed. If you ever decide to give us another chance in the future, please don't hesitate to reach out to us directly. We would be more than happy to assist in making your next stay with us more enjoyable.Thank you again for choosing Mercure London Bridge.Warm regards,MLB Team
by A verified traveler
Posted 24 Apr 2024
Both coffee machines werent working in the morning for a time
Comment from Hotel Management
24 Apr 2024 by MLB Team, Hotel Management
Dear Dale,Thank you for sharing your feedback following your recent stay at Mercure London Bridge. We appreciate your input, as it helps us improve our services.We apologize for the inconvenience you experienced with our coffee machines not working properly in the morning. Please be informed that occasionally, we need to empty the coffee ground bin or add fresh milk to the machine, which may have caused the temporary disruption in service.Your comments have been noted, and we will take steps to ensure a smoother coffee experience for our guests in the future.Despite this setback, we hope that you enjoyed the rest of your stay with us and that we will have the opportunity to welcome you back for a more seamless experience.Warm regards,MLB Team
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by MLB Team, Hotel Management
Hello Elliot,Thank you for taking the time to leave feedback. We appreciate your honesty and are glad to hear your experience was positive overall. If there's anything specific you think we could improve upon to earn a higher rating next time, please feel free to let us know. Your feedback helps us enhance our services for future guests.Best regards, MLB Team
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
9 Apr 2024 by MLB Team, Hotel Management
Dear Keith,Thank you so much for taking the time to leave us a fantastic 5 out 5 review on Expedia! We truly appreciate your feedback.We're delighted to hear that you had a wonderful experience during your stay at Mercure London Bridge. If there's anything specific that stood out to you or any aspect of your visit that you particularly enjoyed, please feel free to let us know. Your insights help us continually improve and provide the best possible service to our guests.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Warm regards,MLB Team
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
21 Mar 2024 by MLB Team, Hotel Management
Dear Genevieve,I wanted to extend my sincerest gratitude for taking the time to leave us a glowing 5-star rating on Expedia. Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic experience!Warm regards,MLB Team
