Ratings based on 588 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Cleaning people were working hard. Front desk staff were nice but hotel is tired. Room was decent but carpet had fleas. Pool was green. Remodeling was in progress.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Luis, Thank you for sharing your feedback with us. We appreciate your kind words about our staff's efforts. We take all guest concerns seriously and will address the issues you mentioned to ensure a better experience for future guests. Your comments will be shared with the relevant teams for further review and improvement.
by A verified traveler
Posted 19 May 2024
The checkin clerk used my information to personally call and talk me 5 times already. I was scared. The manager today at check out wasn't concerned. I am thinking about calling the police and fear for all customers and their credit card information.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Ryan, Thank you for bringing this to our attention. Your feedback is important, and we take matters like this very seriously. Rest assured that we are looking into this issue. Your security is our priority, and appropriate action will be taken to address this situation and ensure the safety of all our guests. Please feel free to contact management directly with any further concerns.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Douglas, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback so we can address any issues. We value your insights to improve our services for future guests.
by A verified traveler
Posted 14 May 2024
This was the nasty hotel ever I have pictures of the stained towels, the light falling out the roof, a video of a lady sitting in the hall for HOURS high off drugs & falling asleep! ONLY one face towel. The cleaning ladies are very rude. This was a terrible hotel. Glad it was for only one night! I actually asked for my money for WAYY before I even got in the room ! Oh and the pool was closed for maintenance but was told it’s been closed for months!!
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Jaliyiha, We're sorry to hear about your experience. Your feedback is important, please contact our management team directly to address these concerns thoroughly. Thank you.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by td, Hotel Management
Thank you for staying with us.
by A verified traveler from West Bend
Posted 1 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Julie,Thank you for choosing to stay with us! We are thrilled to hear that you had an enjoyable experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay.
by A verified traveler
Posted 29 Apr 2024
Nothing
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Eliana, We appreciate you taking the time to share your feedback with us. Please feel free to contact our management team to address any concerns you may have had during your stay.
by A verified traveler
Posted 28 Apr 2024
Everything is great
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello C,We are delighted to hear that you had an enjoyable stay with us! If you have any further feedback or suggestions, please do not hesitate to share them with us. Thank you for choosing our hotel, and we hope to welcome you back soon.
by A verified traveler
Posted 22 Apr 2024
High crime area
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Cynthia and, We apologize for any concerns you may have had regarding the area. Guest safety is a top priority, and we recommend guests to remain vigilant and take necessary precautions when exploring the area. We appreciate your feedback and encourage you to contact management directly with any further details to assist in addressing your concerns.
by A verified traveler
Posted 19 Apr 2024
Im very upset with Expedia
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Cynthia and,We're sorry to hear you had a negative experience. Feel free to reach out to our management team for further assistance with any concerns or feedback you may have regarding your stay at our hotel. Your input is valuable to us as we strive to continuously improve our services.
