Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
My go to hotel when I visit the D. Clean, elegant and affordable. Always great customer service
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Troy, We are honored to have your ongoing support and sincerely appreciate your generous review. Thank you for especially noting the great service we continue to provide and we look forward to hosting you again soon. Best, Lance Misner, GM
by A verified traveler
Posted 25 May 2024
The Southfield Westin was a wonderful property to stay at. Convenient to the Detroit airport and also to the Henry Ford Museum. A beautiful hotel with great staff
Comment from Hotel Management
26 May 2024 by GM , Hotel Management
Dear Gregory, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you will consider us as your preferred choice for any future plans, and we look forward to serving you again soon. Best, Lance Misner, GM
by A verified traveler
Posted 25 May 2024
Booked this stay, and I wouldn’t take it back for the life of me. From the staff to the rooms. Everything was amazing. The ambiance in the lobby alone, made me feel very welcomed.
Comment from Hotel Management
26 May 2024 by GM , Hotel Management
Dear Talmadge, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and sharing this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Lance Misner, GM
by A verified traveler
Posted 20 May 2024
I liked the parking in the back of the hotel and the facility had a direct connection to the second floor of the hotel. I found it very convenient.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Karina, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lance Misner, GM
by A verified traveler
Posted 19 May 2024
Valet parking was excellent. Michael and Vick were awesome. Keep those guys around.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear dwight, Thank you for taking the time to write. I'm happy that our service and convenient valet made for an enjoyable stay. A return visit is the best compliment! Best, Lance Misner, GM
by A verified traveler from New Albany
Posted 19 May 2024
Our stay over the weekend was everything you would expect from a Westin. Check in was smooth and quick, and staff were extremely genuine and cordial. Valet attendants were readily available. The room was clean, the bathroom sink has plenty of space to lay your things (ladies!) and water pressure was excellent. We did not dine there but the coffee shop in the morning was sufficient. My only frustration was I went down to the bar for a soda close to midnight and was told the bar was closed, while there were plenty of guests still drinking. I was also charged $4 for it while I’m so used to soda being free. I was getting money out just to tip the bartender but ended up paying for the soda and tipping them zero. I felt rushed and unwelcome after a long night of walking around downtown.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Christina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you enjoyed our cleanliness, accommodations, and friendly service while in town. I appreciate your comments regarding your experience at our bar, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon for a flawless stay. Best, Lance Misner, GM
by A verified traveler
Posted 19 May 2024
Bed sheets had a big old blood spot on them.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Zenovia, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Lance Misner, GM
by A verified traveler
Posted 19 May 2024
Breakfast buffet was a huge selection and the staff were amazing
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Daniel, Thank you for sharing your experience with fellow travelers and reflecting on your stay with us. We're delighted to hear that our abundant breakfast buffet and amazing staff were the highlights of your visit. It's wonderful to know that we were able to provide you with a satisfying stay. We look forward to welcoming you back in the future. Best, Lance Misner, GM
by A verified traveler
Posted 14 May 2024
Very professional staff and felt welcomed by everyone, including the maids!
Comment from Hotel Management
15 May 2024 by GM, Hotel Management
Dear Denise, The entire staff loves being a great representation of the Westin brand. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Lance Misner, GM
by A verified traveler
Posted 13 May 2024
Good
Comment from Hotel Management
13 May 2024 by GM , Hotel Management
Dear Kendall Antonial, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM
