Ratings based on 815 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
When we got to the room, there were various items (trash) in various locations of the room. The paint was peeling or missing in areas - most notably the bathroom.
The breakfast was always the same. Your choice of yogurt, Belgian waffles, cereal, bread, and muffins. There were never eggs or any other form of protein.
All of the staff appeared to be from other countries. I saw one of the men, who brought us towels, come out of a room wearing regular clothes. He has been wearing a uniform type outfit before. Leasibg me to believe that he lived on the premises.
They wait staff never smiled. One morning, I walked by one employee and wished him a good morning. He neither wished one back or even looked at me. We passed less than 3 feet of each other.
The beds were hard. The pool was closed the entire time. Even though it was in the 80s and 90s each day we were there.
If there's no place else to go, then go here. Otherwise, go elsewhere.
Comment from Hotel Management
7 May 2024 by Hotel Manager, Hotel Management
Dear Martin,We're truly sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment, along with a variety of breakfast options, is our standard, and we apologize for falling short of your expectations. We take your feedback seriously and will address the issues you've mentioned with our team to ensure improvements are made. Additionally, we strive to provide exceptional customer service, and we regret if you didn't feel welcomed by our staff. Your feedback will be used to make necessary changes and ensure a better experience for future guests. We appreciate your honesty and hope to have the opportunity to regain your trust during your next visit. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely, Hotel Manager
by A verified traveler
Posted 4 May 2024
Great value for the price. Only downfall was the AC didn't cool very well.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Kelly,We appreciate your feedback and are glad to hear you found value in your stay. Our team will look into the AC cooling to ensure a more comfortable experience for our future guests. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 4 May 2024
It was clean and slept good. Friendly person at the desk. The place needs to be updated. Price was great.
Comment from Hotel Management
4 May 2024 by Hotel Manager, Hotel Management
Dear Alice,Thank you for your review! We're glad to hear that you found our hotel clean and enjoyed a good night's sleep. Providing a comfortable and welcoming environment is our priority, and we're pleased that our staff contributed to your positive experience. We appreciate your feedback regarding the need for updates and are continuously working to improve our facilities. We're delighted that you found the price to be great and hope to welcome you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Apr 2024
Affordable. No eggs/meat at breakfast bar as advertised on Best Western website. Room door needs to be replaced-air from outside shoots right into room, including smokers who exhale. Great room darkening & indoor curtains but need to keep closed whenever in room for any privacy. Pool very murky so we didn't swim & neither did anyone else! Beautiful king bed but too soft & it fell in between the mattress supports so no support. Excellent cleaning second day but no cleaning service on third day. No checkin/out instructions in room. Required to pre-pay entire stay at checkin. I'd actually return, but expect less.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Mary,We appreciate your detailed feedback and apologize for the issues you encountered during your stay. Your comments are valuable to us as we strive to improve our services for all guests. We recommend contacting the hotel management directly to address any concerns and ensure a more enjoyable experience in the future.
by A verified traveler
Posted 5 Apr 2024
Nice
Comment from Hotel Management
5 Apr 2024 by Hotel Manager, Hotel Management
Dear Julie,Thank you for your positive feedback! We're glad to hear that you had a nice experience during your stay with us. Your satisfaction is important to us, and we hope to welcome you back again in the future for another enjoyable stay. If there's anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know. We appreciate your feedback!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Robert,We're thrilled to hear you had a fantastic stay with us! If you have any further feedback to share, please reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 Mar 2024
This is an older property, but the owners and managers are doing a great job keeping it up and comfortable. The breakfast was not great, but the staff was very friendly. The location was very convenient for me. The bed was comfortable, and the room was reasonably quiet and safe.
Comment from Hotel Management
29 Mar 2024 by Manager, Hotel Management
Hello Leonard, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property comfortable and our staff friendly. We appreciate your comments on breakfast and will share this with our team for future improvements. We are glad you enjoyed our convenient location and that you found your room comfortable, quiet, and safe. Your insights help us enhance our guest experience.
by A verified traveler
Posted 24 Mar 2024
Room was clean. Good location. Good value.
Comment from Hotel Management
25 Mar 2024 by Hotel Manager, Hotel Management
Dear Chris,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be clean and that you appreciated our hotel's convenient location and value. Your satisfaction is important to us, and we're glad we could contribute to a positive experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Hotel Manager, Hotel Management
Dear Sydney,Thank you for your feedback. We appreciate your honesty in rating your experience. If there are specific areas where we can improve and make your next stay more enjoyable, please feel free to share them with us. We value your input and hope to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Mar 2024
Very dirty
Comment from Hotel Management
9 Mar 2024 by Hotel Manager, Hotel Management
Dear Stephanie,We're sincerely sorry to hear that you found our facilities to be dirty during your stay. Maintaining a clean and comfortable environment is of the utmost importance to us, and we apologize for falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager
