Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great location in an industrial area. Able to go for a long walk without being concerned about safety.
Comment from Hotel Management
14 Jun 2024 by Marichu, Hotel Management
Thank you Bob for giving Service Plus Inns & Suites a perfect score!Great to hear that location contributes the convenience of your stay and we are looking forward to welcoming you back.
by A verified traveler
Posted 13 Jun 2024
The staff was friendly and helpful. Rooms were spacious and clean.
Comment from Hotel Management
13 Jun 2024 by Marichu, Hotel Management
Thank you Jennifer for the compliments towards the hotel staff. We are happy to hear you had a wonderful stay.Looking forward to welcoming you back.
by A verified traveler
Posted 12 Jun 2024
The ceiling was leaking over the tub in our room's bathroom. Maintenance came, checked it out,rigged something, and said that they would come back in the morning to fix. There was very visible black mold. We were not moved to another room, nor offered any other compensation for being exposed to the black mold all night.
Comment from Hotel Management
13 Jun 2024 by Marichu, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Appreciate accommodating my call today and once again on behalf of our entire team, I would like to apologize for misunderstanding and not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As discussed, for any reservation in the future, please feel free to contact me.
by A verified traveler
Posted 12 Jun 2024
Quick and simple check in
Comment from Hotel Management
12 Jun 2024 by Marichu, Hotel Management
Thanks for this sweet feedback John, we are happy, we met your expectations.Looking forward to welcoming you back.
by A verified traveler
Posted 12 Jun 2024
Beds were comfortable, had easy plugs for charging phones, quiet, and breakfast was very good. Breakfast was only served until 9 am.
Comment from Hotel Management
12 Jun 2024 by Marichu, Hotel Management
Hi Corrine,We appreciate your feedback, we are glad you had an enjoyable stay with us.Looking forward to seeing you again!
by A verified traveler
Posted 6 Jun 2024
Overall quiet and clean.
Comment from Hotel Management
7 Jun 2024 by Marichu, Hotel Management
Thank you Sidney for leaving a note as well as the rating. We appreciate it. We are glad you enjoyed your stay with us and looking forward to seeing you again.
by A verified traveler
Posted 6 Jun 2024
Staff took extra care in meeting my needs.
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Thank you for staying with us, Devon. We appreciate your feedback and look forward to your next stay with us.
by A verified traveler
Posted 4 Jun 2024
Everything was good.
Comment from Hotel Management
5 Jun 2024 by Marichu, Hotel Management
Thank you Julia for the perfect star! We are glad you had a wonderful stay with us at Service Plus Inns & Suites.We look forward to seeing you again.
by A verified traveler
Posted 2 Jun 2024
Easy check in for us..loved that they support the young sports teams. Breakfast was great. Walking distance to casino for shows
Comment from Hotel Management
2 Jun 2024 by Marichu, Hotel Management
Hi Trevor,Thank you for leaving a comment and the perfect score.We are glad you enjoyed your stay with us.Looking forward to seeing you again!
by A verified traveler
Posted 2 Jun 2024
Stayed one night when multiple kids sports teams and kids screaming at top of lungs and parents and staff did nothing
Comment from Hotel Management
2 Jun 2024 by Marichu, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
