Ratings based on 961 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Dine-in coffee was served in a cardboard cup and the happy hour cocktails came from a can - disappointing.
by A verified traveler
Posted 13 Jun 2024
I arrived to check in at 10pm and despite having “24 hr” reception I (with my sleeping baby in pram) stood outside and pressed the buzzer. No answer. Multiple times. While standing outside I rang the reception phone number. No answer. Multiple times. I finally get into the lobby as another guest swiped in and again multiple phone calls and no answer then finally someone emerges from “the office” not acceptable service
by A verified traveler
Posted 7 Jun 2024
X
by A verified traveler
Posted 3 Jun 2024
Well located for short walk to the MCG
Comment from Hotel Management
5 Jun 2024 by Tracey, Hotel Management
Dear Nathaniel,We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tracey
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
5 Jun 2024 by Tracey, Hotel Management
Dear Jeniene,Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tracey
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 9 May 2024
Very dark room for sleeping in with late check out, comfortable bed and lovely accommodating young staff.
by A verified traveler
Posted 7 May 2024
The bedroom was average but super quiet which I really appreciated. The location is excellent and the reason I chose to stay a week at this hotel. It is accessible to Southbank, the CBD and all forms of transportation. The breakfast buffet was one of the best I have had. Overall I would recommend this hotel.
by A verified traveler
Posted 1 May 2024
Near where the action is
by A verified traveler
Posted 23 Apr 2024
