Ratings based on 765 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Many thanks for the fabulous rating, Mouaz! It's always great to be at the receiving end of a perfect score, and we hope you had an exceptional stay at The Atlantic. We appreciate you choosing our Southampton hotel for your lodging needs on this journey and look forward to welcoming you back for another rewarding experience. Have a safe trip, and see you again soon!Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 19 Apr 2024
Location and clean
Comment from Hotel Management
23 Apr 2024 by Customer Care Team, Hotel Management
Dear Andrew, Thank you for making The Atlantic your hotel of choice on this journey and for taking the time out of your busy schedule to share your feedback. We are thrilled you had a 5-star experience with us and are delighted you appreciated our high cleanliness standards and convenient location in Southampton. We strive to exceed our guests' expectations of comfort and convenience, and your complete satisfaction lets us know we're on the right track. It was a pleasure to host you, and we can't wait to see you again soon so we can share another positive experience with you. Thank you for choosing us. Safe travels!Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 24 Mar 2024
It’s nice place but a little bit dirty and tv doesn’t work
Comment from Hotel Management
28 Mar 2024 by Customer Care Team, Hotel Management
Hi Juan, Thank you for your review. We regret to learn that although you viewed our accommodations favorably, you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our hotel and the rooms, so it's unfortunate that we missed the mark in this case. We hold ourselves to high cleanliness standards and assure you that we will be reviewing our cleaning protocols to ensure we improve our processes moving forward. Our maintenance team has also been alerted to your comments so they can take immediate action to fix the TV. Thank you for bringing these matters to our attention. We appreciate your insights and apologize for any inconvenience caused. We hope we will have another opportunity to exceed your expectations and host you more successfully in the future. Safe travels!Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 11 Mar 2024
Said that there was jets in the tub when there wasn’t. Disappointed the beds were hard as well.
Comment from Hotel Management
12 Mar 2024 by Customer Care Team, Hotel Management
Hi Nicole, it is noticeable that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. We do our best to present an accurate representation of our room features and are genuinely sorry for any misunderstandings that occurred here. Your feedback is valuable and will help identify areas for improvement in our communication. We deeply regret any discomfort you experienced due to the comfort issue you've highlighted with the beds. We are committed to your comfort and satisfaction and have taken your feedback on board for the betterment of the guest experience. We hope you'll give us another chance to serve you better and exceed your expectations on a future visit. Thank you for staying with us on this journey. We appreciate your business and your honest review.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 18 Feb 2024
Very clean, comfortable beds and pillows. Friendly staff.
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
28 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
28 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 2 Feb 2024
The staff at this property was rude; at first, they charged me another $50, stating that you have 6 people in the room while the room we booked was any way for 6 people. Also, when I tried to check out early, I was told to talk to the manager the other day. When I called the other day, they said to me that they would charge the whole day because some stuff was in the room and that was taken out at 12 (just 1 hour after the official check-out time); for that 1 hour time, they could have charged me late checkout fees instead of whole day's charges.
Comment from Hotel Management
5 Feb 2024 by Shakeera, Hotel Management
Hi Panthak. I truly apologize that you had a bad experience, that is certainly not how we want our guest to feel. I as the manager, will be reaching out to you personally.
by A verified traveler
Posted 14 Dec 2023
Good place to stay
by A verified traveler
Neat hotel
Posted 10 Nov 2023 on HotelsIt’s was a very nice, neat hotel with a reasonable price:)
