Ratings based on 425 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2021 on Hotels
Comment from Hotel Management
18 Jul 2021 by HHH Team, Hotel Management
Thank you for your feedback !
by A verified traveler
Posted 12 Jul 2021 on Hotels
Comment from Hotel Management
12 Jul 2021 by HHH Team, Hotel Management
While we are always glad to receive reviews to help us understand better what our guests enjoy or do not enjoy during their stays in our hotel, we would like it even more if reviews would contain a few words detailing our guest's opinion about their Highfield House Hotel accommodation experience, letting us know what we could improve if needed, to make sure everything here is wonderful.
by A verified traveler
Posted 11 Jul 2021
The only thing that was negative was the uncomfortable bed! We had a room with two single beds and mine was lumpy and uncomfortable!
Comment from Hotel Management
11 Jul 2021 by HHH Team, Hotel Management
We are glad you enjoyed your stay even if you felt the bed was lumpy. We are currently improving the conditions and facilities in our rooms so next time you are here we hope there will not be anything negative left.
by A verified traveler
Amazing!
Posted 5 Jul 2021 on HotelsAbsolutely stunning bedroom! Very modern. Clean. Friendly. My partner and I didn’t have high expectations but wow, it was amazing
Comment from Hotel Management
5 Jul 2021 by HHH Team, Hotel Management
We are very glad you enjoyed your stay and we hope that we will get the chance to see you again soon !
by A verified traveler
Posted 25 Jun 2021 on Hotels
The hotel room was very dirty , and the noise was awful
Comment from Hotel Management
25 Jun 2021 by HHH Team, Hotel Management
Thank you for taking the time to write this review, unfortunately in order for us to correct any problem we would need a little more information on this subject..
by A verified traveler
Comfortable & convenient
Posted 23 Jun 2021 on HotelsHotel decor is a bit dated but we found it clean and comfortable.
On-site restaurant was closed but there are lot of food options round the corner. Very convenient location and free onsite parking.
Comment from Hotel Management
23 Jun 2021 by HHH Team, Hotel Management
Thank you for taking the time to provide us with a feedback. We are very glad that you enjoyed your stay. The restaurant is in the process of being re-opened very soon and next time you might see this part of our hotel too.
by A verified traveler
Review from Don.
Posted 10 Jun 2021 on HotelsI wouldn’t stay they again. They show pictures of a spacious restaurant and conference room but omit to tell you it’s all closed because of Covid. One of my worst stays and I e used Hotels.com for about 8 years.
Comment from Hotel Management
20 Jun 2021 by Ovidiu Cristian, Hotel Management
All hotels had to close restaurants and any sort of public stay areas during the pandemic, it was not just us, You had the cheapest room reserved and you did not like it but we offered a FREE upgrade to a new, modern, refurbished Deluxe Room and it took 5 hours to get ahold of you to actually switch your room. If you send a message to say something is wrong and you don't let us help, there is literally nothing anyone can do. We are always willing to help our guests and always try to make sure everyone is happy and that is why most people return quite often. We wish the other hotels you'll be staying at the best of luck !
by A verified traveler
Great customer service.
Posted 9 Jun 2021 on HotelsThe hotel itself was exactly as expected in terms of location and interior, based on the photos available on this website. The room was also mostly very clean, apart from a couple of hairs on the pillows. Check-in and check-out were both quick and seamless.
The most notable aspect of my stay thought was that a very raucous couple were in the room below me preventing me from getting to sleep. I went to reception at about 23:00 and the staff were incredibly apologetic, and immediately moved me to a different room free of charge, even coming with me to check that the room was quiet before putting me there.
Comment from Hotel Management
20 Jun 2021 by HHH Team, Hotel Management
We're always happy to help and make sure everyone enjoys their stay with us. We hope to see you again !
by A verified traveler
Great place to stay.
Posted 6 Jun 2021 on HotelsHotel.com advertised it as breakfast available (at extra cost) but wasn't. Breakfast was a decider for this hotel. Good to have local café nearby.
Room was good for 1 or 2 nights but noisy at night.
Comment from Hotel Management
20 Jun 2021 by HHH Team, Hotel Management
If people get noisy at night just let the reception team know. Very close to us are 2 huge supermarkets, many diners, cafes, restaurants and bars. The closest one is literally next to us and most are within less than 5 minutes walking distance. During Covid19 we were not allowed to serve food, same as any other hotel, we wish it could have been different. Thank you for taking the time to review your stay with us !
by A verified traveler
Posted 30 May 2021 on Hotels
Comment from Hotel Management
20 Jun 2021 by HHH Team, Hotel Management
Thank you for taking your time to review your stay. We appreciate any feedback because it always help to know what chapter we are good at and what we could improve a bit more.
