Ratings based on 103 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
very friendly host
Comment from Hotel Management
22 Mar 2024 by Harpoon House, Hotel Management
Thank you for your kind review! We're glad you enjoyed our hospitality. Looking forward to welcoming you again soon!
by A verified traveler
Posted 18 Mar 2024
Terrible bed mattress, too soft and saggy. Had backache next day. Wasp in the room. No one apparently checked. Had to kill the wasp with a pillow. No one at the desk during check in or check out. Had to call and wait for someone to show up. Room was up steep steps.
Comment from Hotel Management
19 Mar 2024 by Harpoon House, Hotel Management
Dear Paul,We’re truly sorry your stay didn’t meet expectations due to the mattress comfort, an unexpected wasp encounter, and delays at check-in and check-out. We’re addressing these issues directly to improve our guest experience. Your comfort and satisfaction are paramount to us, and we appreciate your feedback as it helps us serve you better. We hope for another chance to provide you with a much better experience.Warm regards,Harpoon House
by A verified traveler from Lafayette
Posted 19 Feb 2024
No one to check us in, paper thin walls with psychotic neighbors, sheets had dozens of holes in them, NO bars, cafes, or restaurants open, parking lot a sheet of ice & a death trap to get to rhe front door, super steep & narrow stairs up to room. Woest stay of my life & I travel a LOT!
Comment from Hotel Management
20 Feb 2024 by Harpoon House, Hotel Management
I'm truly sorry to hear about the challenges you faced during your stay with us. Your feedback is crucial, and we take it very seriously. We aim to provide a comfortable and welcoming environment for all our guests, and it's clear we fell short in your case. Please know we are addressing each of the issues you've mentioned, including the check-in process, room condition, and safety concerns in the parking area. We're also working on improving the availability of amenities such as bars, cafes, and restaurants nearby to enhance our guests' experience. We understand how important a peaceful stay is, especially when traveling, and we're committed to making the necessary improvements. Would you be willing to contact us directly to discuss this further? We would appreciate the opportunity to make things right and hope to regain your trust for a future stay.
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Harpoon House, Hotel Management
Dear Guest,Thank you for your review. We're sorry to hear that your stay didn't meet expectations. Please know that we take your feedback seriously and are addressing the issues you mentioned. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Harpoon House
by A verified traveler
Home Away From Home.
Posted 21 Dec 2023 on HotelsA Home away from Home!!! So beautiful!!! No quiet!!!
Comment from Hotel Management
22 Dec 2023 by Harpoon House, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that our place felt like a home away from home and that you found its beauty remarkable. We hope to welcome youback soon for another memorable stay!
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
15 Jan 2024 by Harpoon House, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted you had a great stay. Your satisfaction is our top priority, and it's wonderful to know we achieved this for you. Looking forward to welcoming you back soon!Best regards,Harpoon House
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
15 Jan 2024 by Harpoon House, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted you had a great stay. Your satisfaction is our top priority, and it's wonderful to know we achieved this for you. Looking forward to welcoming you back soon!Best regards,Harpoon House
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
15 Jan 2024 by Harpoon House, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted you had a great stay. Your satisfaction is our top priority, and it's wonderful to know we achieved this for you. Looking forward to welcoming you back soon!Best regards,Harpoon House
by A verified traveler
Posted 8 Nov 2023
The location is great for walking around downtown. Close to shops, restaurants and a quick drive to the beach. I came here off season and it was chilly but during the summer you could easily ride a bike over to the beach. The room was clean, comfortable and very Hamptons feeling. Parking on site which was nice and I highly recommend the coffee shop on the corner. During the summer sitting on the big front porch would be nice. The water in the shower was a bit tricky to get the right temp but I loved the soaps. Definitely would stay here again.
Comment from Hotel Management
9 Nov 2023 by Harpoon House, Hotel Management
Dear Candy,Thank you for your kind words! We're delighted you enjoyed your stay, from our location to the local amenities. Apologies for any inconvenience with the shower; we're on it. Can't wait to host you again, hopefully when it's beach weather!Best,Harpoon House
by A verified traveler
Posted 12 Oct 2023
Great location and met all of our needs!
Comment from Hotel Management
13 Oct 2023 by HarpoonHouse, Hotel Management
Thank you so much for taking the time to share your feedback! We're thrilled to hear that our location worked well for you and that we were able to meet all your needs. We hope to welcome you back again for another great stay!
