Ratings based on 1,147 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Basic amenities unavailable in the one bedroom apartment. No cable television, no phone , inspite of requests made several times these were not attended to. Do not recommend for solo travellers .
Comment from Hotel Management
6 Jun 2024 by Liam, Hotel Management
Hi Rachel,Firstly, thank you for taking the time to leave us a review. I'm sorry to hear about your experience. It sounds frustrating to have basic amenities missing, especially after requesting them multiple times. Providing essential services like cable television and phone access should be a priority for any accommodation.I'll be sure to follow this up with the team. Once again, so sorry to hear this happened.Kind regardsPunthill South Yarra
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
6 Jun 2024 by Liam, Hotel Management
Hi Jenna,Thanks for taking the time to leave us a review.We would love feedback if there was anything you enjoyed with the property. Furthermore, if you had any issues we would appreciate the feedback.Please feel free to reach out if you have any other queries.Kind regardsPunthill South Yarra
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Arianna, Hotel Management
Dear guest, Thank you so much for taking the time to share your feedback about your recent stay with us. We loved having you here, and are delighted to hear that you enjoyed your experience and found several aspects of your stay to be exceptional. If there's anything else you would like to share or if we can assist you further, please do not hesitate to reach out to us directly. Kind Regards, Punthill South Yarra
by A verified traveler
Posted 17 Apr 2024
Location next to the train station, restaurants and the Yarra is perfect. Guess services were great, the property was clean. The bathroom was a bit tired.
Enjoyed our 3 weeks stay and will return
Comment from Hotel Management
15 May 2024 by AA, Hotel Management
Dear Heather,Thank you for your kind review. We're delighted to hear that you enjoyed our prime location, appreciated our guest services, and found the property clean.We also acknowledge your comment about the bathroom and will look into ways to refresh and improve it. It's wonderful to know you had an enjoyable three-week stay with us and plan to return.We look forward to welcoming you back soon!Warm regards,AriannaPunthill South Yarra
by A verified traveler
Posted 19 Mar 2024 on Hotels
by A verified traveler
Great
Posted 14 Mar 2024 on HotelsPleasant stay at this property. Small problem with hot water rectified promptly
Comment from Hotel Management
5 Apr 2024 by Sophie, Hotel Management
Thank you for choosing to stay at our property, and for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay overall.However, we apologize for the small issue with the hot water. We're glad to hear that it was rectified promptly by our team. Ensuring the comfort and satisfaction of our guests is our top priority, and we appreciate your understanding and patience.Kind Regards,Sophie
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
21 May 2024 by AA, Hotel Management
Thank you so much for your glowing review and the perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us.Providing exceptional service and ensuring our guests have a memorable stay is our top priority, so it's incredibly rewarding to receive such positive feedback. We're delighted that you found everything to your satisfaction and that we could contribute to making your time with us enjoyable.We truly appreciate your kind words and the time you took to share your experience. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
by A verified traveler
Posted 3 Mar 2024 on Wotif
by A verified traveler
Posted 29 Feb 2024
I prepaid two nights of parking but only used one night. Was told at check in and check out time that only will be charged as per actual usage.
Later I never saw the refund of parking fee and was told they cannot remember such case.
Welcome letter said everyday cleaning except weekend and full service at third day of stay. But third day no cleaning service at all and was told the letter was incorrect.
Comment from Hotel Management
7 Mar 2024 by Sophie, Hotel Management
Good Morning Jiayi,We apologize for any inconveniences you experienced during your stay. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Our team has carefully reviewed your comments, and we would like to assure you that we are taking the necessary steps to address the issues you raised.We understand the importance of a comfortable and enjoyable stay for our guests, and we regret falling short of your expectations. Please be assured that your comments have been shared with our team, and we are actively working to improve the areas mentioned.We hope that you would consider giving us another opportunity to serve you in the future. Your satisfaction is our priority, and we are dedicated to providing you with an exceptional experience during your next visit.Once again, we appreciate your feedback, and we look forward to the opportunity to welcome you back and exceed your expectations.Kind Regards,Sophie
by A verified traveler
Posted 28 Feb 2024 on Hotels
