Ratings based on 499 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kemptville
Posted 4 May 2024
Right on the beach, heated pools, tons of space (we had an ocean view room with a loft that sleeps 4 plus a pull out for 2 more). Within minutes drive to many restaurants. Sink, microwave and sink came very handy.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
We're delighted you had such a wonderful stay with us! It sounds like you made the most of our beachfront location and spacious accommodations. We're glad the amenities like the heated pools and in-room facilities added to your comfort. Thank you for choosing us for your getaway, and we hope to host you again soon!
by A verified traveler
Posted 28 Apr 2024
Very disappointed with our stay. We were supposed to have a room with ocean view but even if we could actually see the ocean, that was much more a parking lot view with the ocean in the background. Then, the hotel was advertising a kitchenette but they don’t provide any plates, cups, cookware etc…what’s the point of having an electric range if you can’t cook anything on it?
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
We're truly sorry to hear about your disappointing experience. Your feedback regarding the room view and kitchenette amenities is valuable, and we apologize for any confusion or inconvenience caused. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 23 Apr 2024
Property is always so nice to stay at.
Comment from Hotel Management
24 Apr 2024 by Manager, Hotel Management
We're delighted to hear that you consistently enjoy your stays with us! Providing a pleasant experience for our guests is our top priority, and we're thrilled that you find our property to be a welcoming and enjoyable place to stay. Thank you for your kind words, and we look forward to hosting you again soon!
by A verified traveler
Posted 16 Apr 2024
The property was in a very good location. Our loft style room had an ocean view and was within walking distance to the beach. However, we had an ant infestation that was not adequately taken care of when reported to staff. After our first night, we discovered there were ants crawling all over the sink in the small kitchenette area and near the window. We reported the issue to front desk staff right away and was told they would be sending someone to look at it. Noone came for three hours, and as we were leaving to go get breakfast, I decided to stop by the front desk to alert them of situation again. I had taken some pictures and videos to show them that not only did we find ants around the kitchenette area, but there were ants on one of the beds as well. The gentleman in the front acted like it was a normal occurrence because he stated the ants would come from the sand especially if you leave food out. Definitely not the response I was expecting but since the maintenance guy was right there in the lobby and reassured us that he would be taking care of the ants' problem by the time we got back from breakfast, we left. When we got back to the room, they had gotten rid of most of the ants and taken out the trash. The next morning, we found ants all over the counter again and inside all of the snacks we have stored in the closed cabinets. We checked out early and reported the ant infestation and complained about the spoiled food. Management still has not reached out as promised.
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
We're truly sorry for the inconvenience you experienced during your stay. Ant infestations are not acceptable, and we apologize for any discomfort caused. We regret any lapse in communication and assure you that we're working to improve our response times. Please know that your concerns have been taken seriously, and we're committed to making things right. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by Manager, Hotel Management
Thank you for your positive rating! We hope to welcome you back for another enjoyable experience in the future.
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by Manager, Hotel Management
We appreciate your positive rating. Thank you for choosing our hotel and we hope to see you again next season!
by A verified traveler
Posted 29 Oct 2023
My family and I spent 5 nights at Ocean Mist South Yarmouth in Sept.
The view from our room was great as was the service and the staff. Everyone we spoke to was helpful and friendly. You can’t beat the location and the private beach. We thoroughly enjoyed the heated pool and hot tub.
There were a couple of things in our room that we feel need mentioning. Not things that you should find in a 3 or 4 star hotel. The toilet wasn’t seated properly so it wobbled which made it uncomfortable to use. Someone obviously attempted to fix the toilet because it had caulking along the base, but that didn’t work. Also, the toilet paper is in an awkward place. You need to twist backward in order to reach it. (Which is probably why the toilet is wobbly.) Just really not a good setup.
We also found our mattress to be extremely uncomfortable. We kept rolling to the center of the bed and woke with back pain. My husband ended up sleeping on the the pull out couch in the loft because he was that uncomfortable. My adult children slept in the other bed, and did not have a problem.
We did very much enjoy our stay but are hesitant to recommend to others or stay there again because of the bed situation. We did not mention this to the front desk because we were very happy with our view and location and did not want to go to the trouble to repack and change rooms.
Very concerning is that we reached out to the hotel with our concerns and didn't receive a response.
Comment from Hotel Management
31 Oct 2023 by Manager, Hotel Management
We're pleased to hear that you and your family had a nice stay, enjoyed the view, and appreciated the service and staff. We also appreciate your constructive feedback about the room.It's unfortunate that you encountered issues with the toilet and the mattress. Your input is important, and we apologize for any discomfort you experienced. We will look into these concerns to ensure improvements are made.We appreciate your honest feedback and hope that you might consider giving Ocean Mist another chance in the future, as we continuously work to enhance the guest experience. Thank you for sharing your thoughts.
by A verified traveler
Posted 28 Oct 2023
Right near the water, beautiful room with a balcony.
Comment from Hotel Management
31 Oct 2023 by Manager, Hotel Management
Thank you for sharing your feedback. We are delighted you enjoyed your stay and we hope to welcome you back for another great experience next season.
by A verified traveler
Posted 27 Oct 2023
Great place to spend a weekend or vacation
Comment from Hotel Management
30 Oct 2023 by Manager, Hotel Management
We are so glad you enjoyed your time with us. We look forward to welcoming you back for another getaway soon!
by A verified traveler
Posted 24 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Manager , Hotel Management
Thank you for your rating. We hope to welcome you back again soon!
