Ratings based on 913 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024
I don't like this place. I don't enjoy leaving reviews like this There's no elevator so we had to drag our bags up to the 2nd floor. It's an old hotel made to look more modern. The bathroom is closet size with the sink/mirror out in the common area. The breakfast consisted of no eggs or breakfast meat of any kind. The only fruit was apples. I won't stay here again. There are much newer places to stay in this area. I went to check out and the front desk was unattended. I left the door keys in a box after standing around for a while waiting for the desk Clerk. I'm not sure there was one on duty. Go elsewhere.
Comment from Hotel Management
4 Mar 2024 by Hotel Manager, Hotel Management
Thank you for sharing your feedback, constructive. Firstly, you reserved a room on the second floor. Just to be clear, if you were having issues with the stairs, you could have said something to the front desk. It would be a pleasure to switch your room. Descriptive information and pictures of the property are advertised. At times, the front desk has to leave the desk to assist others. We apologize for the inconveniences at check out. For future references, if you have trouble going up the stairs. Contact the resort, just so you know, the majority of the resorts in Cape Cod does not have an elevator. We honor your decision.
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Hotel Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Hotel Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Jan 2024
Feel safe staying there and very convenient
Comment from Hotel Management
31 Jan 2024 by Hotel Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 28 Jan 2024
Great deal for the price
Comment from Hotel Management
31 Jan 2024 by Hotel Manager, Hotel Management
It was a pleasure to have you staying with us. We appreciate your stay and feedback.
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Thank you for staying with us. We appreciate your stay!
by A verified traveler
Posted 14 Jan 2024
The property was fine, except for the excess of chlorine in the spa tub. It was burning everybody’s eyes that no one could stay on it. However the breakfast was the worst I’ve ever had. It’s nothing like the picture they have on line. No hot food at all. No bacon, no eggs, no sausage, no yogurt… only toast, bagels, old fruits, some cheap muffins, coffee, juice and cereal. People had to bring their own eggs if they wanted some… I never saw that in any hotels I’ve stayed. Worst experience!!!
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Thank you for sharing your feedback, both positive and constructive. The pool and hot tub have to be treated. Hot breakfast is not served during the winter season. We apologize for any inconvenience this has caused.
by A verified traveler
Posted 14 Jan 2024
The pool, hot tub, and sauna were all excellent. The room was comfortable and quiet.
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Great! We appreciate your stay and dfeedback.
by A verified traveler
Posted 11 Jan 2024
A surprising gem!
We arrived late in the evening to a full hotel. Check in was good we had reserved 2 rooms. Beds very comfortable very clean. Room overlooked outside pool Grounds are quite nice with beautiful hydrangeas. Breakfast was available but we went out. Coffee and tea were available in the lobby. The best was the indoor pool, and the hot tub. Both are huge! They were fabulous. We didn’t know what time the pool closed, a couple of families came and went while we were there. We were enjoying the amenities when a woman employee came in and was picking up towels that were left on chairs. She never said anything to us. After about 10 minutes of her cleaning up the area, she came over to us and very rudely told us that we needed to leave, that the pool was closed and had been for quite a while and that we should have left a long time ago! Turns out the pool had closed 20 minutes earlier. Ok our bad, we had no idea. There were 5 of us, adults, and we were very quiet. We were actually relaxing in the hot tub after a very long day of walking. We felt the way she spoke to us very very inappropriate. As I said, we were very quiet, not rowdy or destructive, and adults. A simple “pool is now closed” would have sufficed. Kind of erased a lot of the niceties of the place. Needs updating, but overall a pleasant surprise!
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Thank you for staying with us. We will be addressing your concerns!
by A verified traveler
Not bad
Posted 2 Jan 2024 on HotelsThe room was very clean and nice. The bed was soft and comfortable. I was there in the winter, and the heater was either too warm or chilly, not comfortable. I was disappointed by the breakfast, just cereal, mini-bagels and waffles. Also there is no elevator at this place so if you get a 2nd floor you have to carry your bags upstairs.
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Thank you for staying with us. This is the type of room that you reserved. If we knew that you would have a hard time going up the stairs, we would switch to your rooms. We are not having a hot breakfast. That is the main reason why we advertise continental breakfast. We appreciate your feedback.
