Ratings based on 956 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Great place to stay, however bit dated.
The restaurant can take awhile for food to come out. Our food took almost 1 hour.
Comment from Hotel Management
30 Apr 2024 by Pan Pacific Melbourne, Hotel Management
Dear My Hong,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service.However, I have noted your experience at our restaurant. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 27 Apr 2024
A little bit old
Comment from Hotel Management
29 Apr 2024 by Pan Pacific Melbourne, Hotel Management
Dear Liu,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 25 Apr 2024
Great location
Comment from Hotel Management
26 Apr 2024 by Pan Pacific Melbourne, Hotel Management
Dear Gregory,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 14 Apr 2024
Super comfortable bed. Block out blind is amazing. DFO just downstairs and lots of food places.
Comment from Hotel Management
15 Apr 2024 by Pan Pacific Melbourne , Hotel Management
Dear Xue Feng,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are are indeed superbly located next to DFO and Melbourne Convention & Exhibition Centre, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 14 Apr 2024
Hotel location is perfect for seeing the attractions. Missing coffee in room is an issue.
Comment from Hotel Management
15 Apr 2024 by Pan Pacific Melbourne , Hotel Management
Dear Phil,Thank you very much for posting a review on your recent stay at Pan Pacific Melbourne.As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.However, I have noted your comments on the lack of coffee in your room. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler from Bronx
Posted 13 Apr 2024
Great location and close to everything!
Comment from Hotel Management
15 Apr 2024 by Pan Pacific Melbourne , Hotel Management
Dear Umeshkumar,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 11 Apr 2024
Great location next to convention center and river walk with restaurants and shops.
Comment from Hotel Management
12 Apr 2024 by Pan Pacific Melbourne , Hotel Management
Dear Erin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 9 Apr 2024
Away from the free tram zone maybe the worst you can say about it. Being close to the casino and the relatively quiet surroundings may make you feel a bit unsecured when returning late night.
Other than those, the hotel itself is second to none with the spacious, tidy room. A bath tub will please a lot who wants more than just a quick shower before bed, and if you are visiting for exhibition, the Convention and exhibition Centre is just next door.
Comment from Hotel Management
11 Apr 2024 by Pan Pacific Melbourne , Hotel Management
Dear Hoi Hin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.We are indeed superbly located next to the Melbourne Convention & Exhibition Centre. I am very pleased you find it extremely convenient.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 7 Apr 2024
Awesome stay
Comment from Hotel Management
8 Apr 2024 by Pan Pacific Melbourne , Hotel Management
Dear Melvin,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Pan Pacific Melbourne, Hotel Management
Dear Gloria,Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,David TonkinGeneral ManagerPan Pacific Melbourne
