Ratings based on 212 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I booked this stay over a month in advance. I don't know if Expedia or Marriott Bonvoy did this, but my card was charged for the stay IMMEDIATELY, a month in advance of my stay. This will never happen again because I will never use Expedia or Marriott again. Now I have to watch my card bill to make sure I am not double charged for my stay. I rate the stay 5 out of 10. We were there for 2 nights. It was supposed to be a king bed. It was a queen. Housekeeping did not make the room up after the first night. We reused our towels but the trash was not emptied and we could have run out of toilet paper, etc. Breakfast was better than average. The place seemed understaffed.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 25 Feb 2024
Townplace suites was a nice motel. However I learned an important lesson from this overall experience. I will never use Expedia again nor would I recommend anyone else use their service.
Comment from Hotel Management
20 Mar 2024 by Chloe, Hotel Management
Chad,Thank you for taking the time to voice your concerns about your stay. I am sorry for these inconveniences, and will be discussing your feedback with the team.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Chloe, Hotel Management
Robert,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Our room has two queens. It was large, comfortable and quiet (Wednesday night)
Comment from Hotel Management
19 Feb 2024 by Chloe, Hotel Management
Korlin,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.
by A verified traveler
Posted 22 Jan 2024
Clean, friendly and what was expected.
Comment from Hotel Management
19 Feb 2024 by Chloe, Hotel Management
Jeremy,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
19 Feb 2024 by Chloe, Hotel Management
Blake,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
26 Dec 2023 by Chloe , Hotel Management
Caleb, we greatly appreciate your feedback.
by A verified traveler
Posted 8 Nov 2023 on Hotels
We love the location of this hotel. It’s across the street from many nice restaurants that face the river. The hotel rooms are large and very clean.
Comment from Hotel Management
13 Nov 2023 by Chloe , Hotel Management
Deborah, We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.
by A verified traveler
Would recommend
Posted 5 Nov 2023 on HotelsHotels.com messed up our booking but the hotel made it right.
The king bed was a little firm.
Other than that it was great.
Comment from Hotel Management
6 Nov 2023 by Chloe , Hotel Management
Andrew,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.
