Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The worst part was the noise in the late afternoon. We arrived tired and tried to sleep. It was impossible, I am still not sure if it were hotel pipes etc or a neighbor but every few minutes a noise like a marble ball rolling on marble was waking us up.
Comment from Hotel Management
17 May 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Panagiotis, Thank you for leaving your review. We are sincerely sorry you were not able to get a good sleep due to the noise issues you experienced in your room. Our Welcome Desk is always available, and we are ready and willing to help make you as comfortable as possible or move you to another room. We are grateful for your patience and feedback, and we hope to have another opportunity to provide you with a better experience. Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 15 May 2024
Great property
by A verified traveler
Posted 29 Apr 2024
The suite we were in had a problem with the master room toilet. It made very loud noises that would follow after flushing. The noise would persist a couple minutes after maybe it difficult to sleep through the night .
The room was clean and roomy
Comment from Hotel Management
29 Apr 2024 by Sean Johnson , Hotel Management
Ivette, Thank you so much for your review of W San Francisco. We were pleased to host you. Please allow me to apologize about the maintenance issue you encountered. We will certainly have this repaired for future guests. I would love to provide some Marriott Bonvoy Points for your troubles. Are you a member of the program with Marriott? Thanks, Sean Johnson Director of Hotel Rooms Operations W San Francisco
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
19 May 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Barney, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to W San Francisco. Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 25 Apr 2024
Staff was very helpful and pleasant to work with. The restaurant had a somewhat limited menu but all of the food we tried, both for breakfast and lunch, was good. One minor complaint, the rooms are a little small.
Comment from Hotel Management
26 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Richard, Thank you for taking the time to evaluate your stay with us at W San Francisco. Seasonal fare with local, sustainable ingredients is part of what makes TRACE such a great option for our guests, and we appreciate you mentioning how much you enjoyed the delicious food we serve. We are also delighted to know you had such a good time with our engaging and dedicated Talent. Should your travels bring you back to our area, we would love the opportunity to help you choose a room that better suits your needs. We value your feedback and hope to have you back again soon.Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Ms. Christy, We are delighted you enjoyed your stay at W San Francisco. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. With fresh new restaurants, bars, shopping, museum exhibit openings, and fab festivals throughout the year, you'll never run out of things to do in San Francisco! We can't wait to welcome you back.Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler from Tampa
Posted 20 Apr 2024
Great front desk
Comment from Hotel Management
21 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Alphonso, We are happy you had a revitalizing experience at W San Francisco and that our devoted Welcome Agents took excellent care of you. We hope you were able to enjoy the sweeping views overlooking downtown San Francisco, and we would welcome another opportunity to accommodate you again soon.Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 15 Apr 2024
Conveniently located. Staff was friendly and helpful
Comment from Hotel Management
16 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Prateek, We love knowing we helped make your celebratory visit perfect and that our fantastic Talent and inspiring location added to your stay. We are always eager to go the distance for our guests, and we appreciate you mentioning our efforts. Thank you for choosing W San Francisco for your stay, and we look forward to your next visit!Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 12 Apr 2024
Too many events going on at the same time.
Comment from Hotel Management
13 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Bryan, Thank you for taking the time to leave your review. We want every guest who stays with us to have a magnetic, vibrant experience and to depart with a lasting favorable impression. Please accept our apologies that we did not meet these expectations. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Take Care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 28 Mar 2024
The best customer service we’ve received at a hotel- our stay was wonderful and we’ll be back.
Comment from Hotel Management
29 Mar 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Kathleen, It is refreshing to know your stay with us was memorable and that our devoted Talent showed you what the W is all about in regards to service. We are glad you chose W San Francisco, and we look forward to your next visit. Take Care,Sean Johnson,Director of Hotel Rooms Operations
