Ratings based on 989 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
this place is noisy, and the room was not smoke free.
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear Erlynn, Thank you for staying with us and sharing your review. We recognize the significance of ensuring a comfortable and serene environment for our guests. We extend our sincere apologies for not meeting these expectations. Rest assured, we will take appropriate measures to rectify this situation and hope for the opportunity to offer you the tranquil and refreshing experience you rightly expect.Sincerely,Hotel Management
by A verified traveler
Posted 3 Jun 2024
Well at first when i check in the guy on front gisve me my room walk in and notice they is 2 big roaches just then in the floor and the furniture was also dirty so i talk to the front desk they give me another room and i found a big spider and the bathroom soap was use so i this point i was irritated so i take the decision to just get a different hotel now this guy is trying not to give me my refund
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Santiago, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 Jun 2024
Dirty all around, dog’s hair on the bed, the carpet had cigarette burns, terrible condition of furniture, the room smelled disgusting, hair and bugs in the bathroom, no shampoo nor soap, dark spits on the walls, just terrible, we couldn’t sleep. The staff was rude and unprofessional, a security guard hit my window asking me if i had a room there and asked me for a parking permit which they never gave me… worst hotel I have ever been.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Carlos, Thank you for your valuable time in sharing your feedback with us. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Therefore, we apologize that this was not your experience. Please be assured that we take your feedback seriously and will take all necessary steps to ensure that such issues do not occur in the future. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
by A verified traveler from Hayward
Posted 30 May 2024
I did not have keys to my hotel system did not work i had to keep going to front office for check in my hotel room
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Tamala, Thank you for sharing your review with us and for bringing the issue with your room key to our attention. We sincerely apologize for the frustration this must have caused during your stay. We take this matter seriously and will look into this further to prevent similar situations in the future. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
Not good
Comment from Hotel Management
25 May 2024 by Hotel Management, Hotel Management
Dear zhongjian, We sincerely apologize for not meeting your expectations during your recent visit. Your feedback is crucial to us, and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
Plants and trees were very nice. Provided nice shade and a feeling of serenity.
The bathroom needed a good cleaning — toilet, bath tub AND the air vent. The dust, dirt and mold on the air vent was particularly unpleasant.
The mattress needed replacing — wires could be felt.
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Dear Barbara, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
The bed was awful; felt like it sleeping on springs (literally). Old wobbly table/desk with one swivel office chair; couldn't enjoy a meal for two people. Rarely anybody at the front desk; had to wait for someone to come to get a muffin or package of oatmeal (complimentary breakfast) from behind the desk. If I had done a little research, probably would have stayed elsewhere.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Marlon, Thank you for the review. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. We have discussed these concerns with our team and will use them to improve our guest experience. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
No shampoo, no conditioner, no coffee pots. shower room small
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear zhongjian, Thank you for the review. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 10 May 2024
