Ratings based on 1,067 Verified Reviews
2.3 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
This is the 2nd time the hotel booked through Expedia has been unsatisfactory. The property amenities didn’t exist as the first reservation, & this one had a roach in the refrigerator . I probably will not use Expedia again.
by A verified traveler
Posted 19 Jun 2024
Can’t believe Expedia lists this hotel! If it’s below 5 out of 10, should Expedia not do business with such a hotel?! Left without staying! It’s a horrible place. So dirty the tub is black. The bed sinks in with hollow part in the middle. The smell from the lobby to room is so wired and makes you sick! It took us two minutes to run away from this hotel, even without our money back. This is THE most horrible hotel there is!
Comment from Hotel Management
19 Jun 2024 by Manager, Hotel Management
Hello Huhe,We're sorry to hear about your experience and appreciate your feedback. We take all guest comments seriously and will address these issues internally for improvement. We strive to provide a comfortable stay for all our guests and regret that we fell short in your case. Thank you for bringing this to our attention.
by A verified traveler
Posted 18 Jun 2024
Unclean, smoke smell, bad mattresses. Not comfortable
Comment from Hotel Management
19 Jun 2024 by Manager, Hotel Management
Hello Saravanakumar,We regret to hear about your experience and apologize for any inconvenience caused. Your feedback will be shared with our team for improvement. For any further assistance or feedback, please feel free to reach out to our management team.
by A verified traveler
Posted 18 Jun 2024
Nice rooms
Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello Twizzy,We're glad to hear you enjoyed our rooms. We strive to provide a comfortable experience for all our guests. Should you have any further feedback, feel free to share it with management.
by A verified traveler
Posted 17 Jun 2024
Wasn’t able to check in
Comment from Hotel Management
19 Jun 2024 by Manager, Hotel Management
Hello Deja,We regret to hear about the challenges you experienced during check-in. Your feedback is valuable to us, and we encourage you to contact our management team directly to address this further. We appreciate your understanding as we work to ensure a smooth experience for all our guests.
by A verified traveler
Posted 17 Jun 2024
Could be a lot cleaner. Especially in the bathrooms
Comment from Hotel Management
19 Jun 2024 by Manager, Hotel Management
Hello Alexandra, We appreciate your feedback regarding the cleanliness of our bathrooms and will share your comments with our housekeeping team for further improvement. Thank you for bringing this to our attention as we are continuously working to enhance the guest experience.
by A verified traveler
Posted 17 Jun 2024
The hotel was so ghetto the rooms was so dirty and hair in the bathroom behind the bed was so dusty walls dirty so Many issues if it wasn’t for the price being affordable we wouldn’t have stayed here! Save your money and time and Stay somewhere else if you can afford to stay somewhere. Staff hardly talked loud music at night people Smoking weed and Party out in the parking lot.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello June Evelyn, We're sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable stay for all our guests. We have shared your comments with the appropriate teams to address these concerns moving forward. We hope you will consider giving us another chance in the future.
by A verified traveler
Posted 16 Jun 2024
Pool wasn't bad it's doesn't look as nice as the pictures. Our rooms didn't have any bugs or bed bugs thank goodness, cleaning could have been a little better some of the staff was friendly
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Julie, We appreciate your feedback on the pool and room cleanliness. We encourage guests to reach out directly with any concerns during their stay for immediate assistance. Our team is glad to hear you found some of our staff to be friendly, ensuring a welcoming atmosphere.
by A verified traveler from Göteborg
Posted 16 Jun 2024
Sheets were stained. Bathroom door peeling paint, bath caulk around floor disghusting. Pool
Locked up, keys failed multiple times. Staff was good though.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello David,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. Your comments regarding the room and pool have been noted for our continuous improvement. We recommend reaching out to our management team directly for any further assistance regarding your experience.
by A verified traveler
Posted 16 Jun 2024
Very old and run down. Noise from nearby train all night. Thin walls. No elevator. Hot water hard to get on. Too strong of disinfectant and air freshener smell in rooms and lobby. However the staff and everyone there was very helpful and courteous.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Kathleen,We appreciate your feedback and are glad the staff made your stay pleasant. We apologize for any inconvenience caused by noise and room conditions. Your comments will be shared with the team for future improvements. Thank you for choosing to stay with us and we hope to welcome you back in the future.
