Ratings based on 986 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The shower had mold on the ceiling in the bathroom. Shower head needed repair. Toilet seat was loose. Several areas around the hotel needed to be repaired. Elevator was very slow and looked like the frame needed to be repaired the wood around door was loose.
Comment from Hotel Management
4 Jun 2024 by Amy Reynolds, Hotel Management
Thank you for your detailed feedback. We are very sorry to hear about the issues you encountered during your stay.
by A verified traveler from Huntsville
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Amy Reynolds, Hotel Management
Thank you for your positive rating! We're thrilled to hear you had a great experience. We look forward to welcoming you back in the future!
by A verified traveler
Posted 1 Jun 2024
Cleanliness was an issue.Rest everything was fine.
Comment from Hotel Management
3 Jun 2024 by Amy Reynolds, Hotel Management
Thank you for sharing your feedback regarding your recent stay. We are glad to hear that most aspects of your stay were satisfactory. However, we are concerned about the issues you mentioned with cleanliness.We strive to maintain high standards of cleanliness and hygiene, and we apologize for falling short during your visit. Your comments will be forwarded to our housekeeping team to ensure that such issues are addressed and rectified immediately.We appreciate your understanding and hope to have the opportunity to serve you better in the future. If there's anything else we can assist you with, please let us know.
by A verified traveler
Posted 27 May 2024
Will use again
Comment from Hotel Management
28 May 2024 by Amy Reynolds, Hotel Management
Thank you for your positive rating! We're glad to hear you had a satisfactory stay and plan to use the hotel again. We look forward to welcoming you back in the future.
by A verified traveler
Posted 23 May 2024
It was easy to get to
Comment from Hotel Management
24 May 2024 by Amy Reynolds, Hotel Management
Thank you for your feedback. We're glad to hear that you found our location convenient and easy to access. If you have any other comments or suggestions to help us improve, please let us know. We hope to welcome you back in the future!
by A verified traveler
Posted 20 May 2024
There was not much to like about this property. The lobby smelled like sewer. The hallways and room smelled old and musky. It is horrible trying to get in and out of the parking area due to traffic.
Comment from Hotel Management
21 May 2024 by Amy Reynolds, Hotel Management
I'm sorry to hear about your disappointing experience at our property. Your feedback is invaluable and will be shared with our management team to address these issues. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 14 May 2024
B de f
Comment from Hotel Management
15 May 2024 by Amy Reynolds, Hotel Management
That's wonderful to hear! It seems like you had a fantastic experience during your stay. If you have any more positive feedback or if there's anything specific that made your stay exceptional, feel free to share!
by A verified traveler
Posted 11 May 2024
This is probably the worst hotel I’ve ever stayed at. Sheets still felt moist, room temp would not stay consistent, problem with the pipe in the bathroom, there was a mildewy smell throughout the entire hotel, there was a blinking light on the ceiling when we turned off the lights to go to bed that was incredibly distracting. Just seemed so run down and honestly gross. Would never stay here again or recommend to anyone.
Comment from Hotel Management
13 May 2024 by Amy Reynolds, Hotel Management
I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were several issues that impacted your stay, from the condition of the room to the overall atmosphere of the hotel. It's important for hotels to address issues like moisture in the sheets, inconsistent room temperature, and unpleasant odors promptly to ensure a comfortable stay for guests. Your feedback is valuable, and we will take steps to address these issues to improve the experience for future guests. If you need assistance finding a better accommodation in the future, feel free to reach out.
by A verified traveler
Posted 11 May 2024
Everything was great
Comment from Hotel Management
13 May 2024 by Amy Reynolds, Hotel Management
I'm glad to hear that you had a great experience! If you have any more feedback or questions about your stay, feel free to share.
by A verified traveler
Posted 6 May 2024
The staff were friendly however did not follow through with fixing the A/C unit in our room (smelled of mold and everything was damn) and only cleaned the room and replenished towels 1 time, even when more was requested.
Comment from Hotel Management
8 May 2024 by Amy Reynolds, Hotel Management
It sounds like the staff at the hotel were friendly, but there were issues with the A/C unit in your room, causing it to smell of mold and feel damp. Additionally, you mentioned that the room was only cleaned and towels were replenished once, despite requesting more cleaning. I have spoken with my staff regarding this.
