Ratings based on 616 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santa Rosa
Posted 15 Jun 2024
This property is set back from the road in a canyon in Laguna Beach. I was looking for something quiet so this property was perfect.
It has a circa 1960's upscale ranch vibe. There are a couple of restaurants on site and a pool bar. There is a great 9 hole golf course that is both fun and challenging. There is also a spa that is frequented by locals as well as hotel.guests.
The customer service is outstanding. Every employee i encountered during my visit made the stay more enjoyable. I will definitely return for another visit.
Comment from Hotel Management
17 Jun 2024 by Sean L., Hotel Management
We appreciate that you chose to stay with us and also your detailed description of your experience! It is great to hear that our team delivered a high level of service that most your stay more enjoyable! We look forward to your return visit!
by A verified traveler
Posted 10 Jun 2024
The staff and service was amazing. Only issue was cell service was horrible. At times my phone would not work at all.
Comment from Hotel Management
11 Jun 2024 by Sean L., Hotel Management
We are grateful that you stayed with us and that our team provided a high level of personalized service! Regarding cell service, it is always recommended that our guests activate Wi-Fi calling prior to arrival. We hope to welcome you back for a future visit!
by A verified traveler
Posted 22 May 2024
I love this place and I’m looking forward to returning. The room pricing was very reasonable. The room was very nice and clean, parking was very convenient, the restaurants food and staff was outstanding. The hotel entire staff was amazing. The only issue I had was I went into the golf shop and was totally ignored. I walked around the small shop and was never greeted or asked if I needed anything and another young man walked in and he was addressed immediately I was disappointed and I walked out. I will say this I’m not a person that is easily unnoticed when I go places so I felt it was done on purpose.
Comment from Hotel Management
23 May 2024 by Sean L., Hotel Management
We are stoked that you loved our resort and are already looking forward to returning! We apologize for your experience in the golf shop as it is our standard to greet all guests and offer personalized service. Your feedback has been sent directly to the golf management team.
by A verified traveler
Posted 12 May 2024
Fantastic property, very quiet and relaxing,we had a great weekend away, great food in laguna, was a win win all the way around
Comment from Hotel Management
13 May 2024 by Sean L., Hotel Management
We are thrilled that you enjoyed a great weekend of relaxation at our resort and that your experience was a win win all the way around! Thanks for visiting us and hope to welcome you back in the near future!
by A verified traveler from Garden Grove
Posted 4 May 2024
Luxurious property and amenities. The staff are excellent, polite and can answer every inquiry. The rooms are well appointed. It is a very lovely setting.
Comment from Hotel Management
6 May 2024 by Sean L., Hotel Management
We appreciate the kind words and that you chose to stay with us! Like you mentioned, the canyon setting provides a unique coastal experience! Please visit us again soon!
by A verified traveler from Round Rock
Posted 2 May 2024
Great report
Comment from Hotel Management
3 May 2024 by Sean L., Hotel Management
Thank you for staying with us! We appreciate the kind words with mentioning that we have a great resort! Hope to welcome you back again soon!
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
9 May 2024 by Sean L., Hotel Management
We are thankful that you chose to visit us and are thrilled that you really enjoyed your experience! We hope to welcome you back again soon!
by A verified traveler
Posted 15 Apr 2024
I loved the quiet and woodsy feeling away from the busy touristy streets , yet at walking distance from shops and restaurants. Our room was nicely decorated and comfortable. In particular, the bed sheets were very comfortable and silky feeling. We loved the complimentary long robes and slippers.. the staff was friendly and helpful.
Comment from Hotel Management
15 Apr 2024 by Sean L., Hotel Management
We appreciate that you stayed with us! Like you mentioned, the resort offers the best of both worlds with being secluded in the canyon (along with beach access), but also close enough to shops and restaurants! The rooms were designed with authentic Laguna Beach décor as we want our guests to feel like a local! Please visit us again soon!
by A verified traveler
Posted 14 Apr 2024
Staff was very user friendly.
Comment from Hotel Management
15 Apr 2024 by Sean L, Hotel Management
We are thankful that you chose to stay with us! Our team works hard to make our guests feel at home and like family, so it is great to hear that you received a high level of service during your trip!
by A verified traveler
Posted 24 Mar 2024
Excellent stay. Staff, service, and food are outstanding.
Comment from Hotel Management
25 Mar 2024 by Sean L, Hotel Management
We are thrilled that you had an excellent experience and that the staff, service and food were outstanding for you! Thank you for visiting us and we hope to welcome you back again soon!
