Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
We were given a room that was filthy. When we returned to front desk there was no acknowledgement or apology just simply handed us another room key to different room. New room was ok but not greatest. Would never stay here again
Comment from Hotel Management
18 May 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Paul. The team at our Red Roof Inn PLUS+ South Deerfield – Amherst was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you were granted a room change, it was displeasing to read that this was the impression left with you. You stated that your first room was unclean and the staff did not acknowledge you when giving you the room change, which hindered your experience. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Staff was friendly, BR was handicap accessible and easy access to outdoor space for my dog. Coffee was good also.
Comment from Hotel Management
16 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Nancy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, the coffee to be in your liking and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 May 2024
Nice size room, good shower pressure. Room was quiet and soundpoof. Ony issue was the side door closest to my room didn't open after numerous attempts including a walk back to the lobby to re-configure the key.
Upgraded room came with a box containing water, apple juice, trail mix and granola bars.
Comment from Hotel Management
16 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Dawne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be quiet, nice and all the other positive features highlighted. However, I sincerely apologize for any issues you had which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 May 2024
We were greeted as soon as we entered the lobby. Very friendly service
Comment from Hotel Management
9 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Stephen, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST regarding the very friendly service. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 May 2024
Good price
by A verified traveler
Posted 3 May 2024
Mattresses discarded in the parking lot. Stains in the bath tub. Rugs by the bed not vaccuumed. Couldn't find my reservation.
Comment from Hotel Management
4 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Paul, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ South Deerfield – Amherst. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Our room did not have a blow dryer and th staff didn't care.
Comment from Hotel Management
30 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. Red Roof sincerely appreciates your comments, you indicated that you were unsatisfied with the room not having a blow dryer. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the full impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 25 Apr 2024
I was in a handicapped room so the shower and bathroom were kinda weird
Comment from Hotel Management
25 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Stephania,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We are sorry that due to being given a handicap room the setting was a bit weird for you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 20 Apr 2024
Ice machine did not work, pool out of service and the door to our room was broken.
Comment from Hotel Management
21 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Shante,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue faced with the ice machine, pool being out of service and the broken door. We apologize for this issue. Management has been made aware of your feedback in an effort to address you concerns. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
