"I've stayed at this hotel 9 or 10 times. You know going in that the rooms are small (NYC), but the rooftop bar/restaurant and location make it my favorite place to stay. This past visit was very disappointing. The room had no closet. There were three pegs for hanging your clothes. Yes, pegs. One peg held the ironing board. The middle peg was missing. So, really there was one peg. I tried to call the front desk, but the phone/line wasn't working. I tried to call housekeeping. Again, the phone/line wasn't working soI sent an e-mail. I just wanted a hanger to hang my dress for my daughter's graduation. I went downstairs and spoke to a manger. to ask for a discount and a hanger. She said since I booked with a third party there was nothing she could do except waive the daily charges. . She asked if she could send engineering up. I said sure. Again, I just wanted a hanger. The maintenance man came to the room, spent two seconds looking at the missing peg and said he would send housekeeping up with a hanger. I ended up draping my dress on the back of the chair. The nonchalant attitude was really disappointing. Upon check out, I asked if none of the rooms had closets or places to actually hang your clothes on a hanger. She seemed to truly not know. She told me that one guest had asked for 21 hangers, and that was probably why I couldn't get a hanger. Asking for a clothes hanger seems reasonable in a $400/night hotel. Next time I'll stay at the Hilton Midtown."
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