Ratings based on 303 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Their fire alarms went off 3 times in the middle of the night. And other guest there were stomping around above us all night, I called repeatedly to get it addressed and it didn’t work. I have read reviews and this hotel is notorious for having their alarms go off at night
Comment from Hotel Management
17 Jun 2024 by CW, Hotel Management
Thank you, Megan for sharing your comments with the Holiday Inn Express Team. I am sorry to hear that your stay was less than satisfactory.
by A verified traveler
Posted 8 Jun 2024
Great experience so far!
Comment from Hotel Management
8 Jun 2024 by CW, Hotel Management
Thank you, Amie for sharing your feedback with the Holiday Inn Express team!We look forward to your next visit.
by A verified traveler
Posted 3 Jun 2024
Everything was perfect about our stay ! This is our go to spot !
Comment from Hotel Management
3 Jun 2024 by CW, Hotel Management
Thank you, Zoraida for sharing your feedback with the Holiday Inn Express Team!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by cw, Hotel Management
Thank you Jennifer for sharing your feedback with the Holiday Inn team!I’m sorry to hear that your stay was less than satisfactory.Please contact the hotel directly for further assistance.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by CW, Hotel Management
Thank you Theo for sharing your feedback with the Holiday Inn team!
by A verified traveler
Posted 19 Mar 2024
All good
Comment from Hotel Management
25 Mar 2024 by CW, Hotel Management
Thank you Craig for sharing your comments regarding your recent stay!We are happy to hear you enjoyed your stay and we look forward to your next visit.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Apr 2024 by CW, Hotel Management
Thank you, Travis for taking the time to share your feedback with the Holiday Inn Express Team!
by A verified traveler from Powell
Posted 14 Mar 2024
The past two days we were awaken by false fir alarms around 4:30. Not the easiest situation when traveling with a child with autism.
Comment from Hotel Management
14 Mar 2024 by CW, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn in South Bend.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by CW, Hotel Management
Thank you, Dragan for sharing your feedback with the Holiday Inn team!
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by CW, Hotel Management
Thank you, Brian for sharing your feedback with the Holiday Inn team!
