Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great location and all the staff were soooo nice! Room and bathroom were small but that doesn’t bother me. Very central location that made it easy to get around and the food and service within the hotel was fabulous
by A verified traveler
Posted 31 May 2024
The location and cleanliness were not the problem with this property. The issues, on two occasions was communication between the employees. I called the front desk and requested two towels. 30 minutes later I called a second time and still did not ever get the towels. It took a third call and an hour later. Issue number 2: I should have received a text message from the valet, which I never received. Instead I called the front desk to get my car, and they reminded me that it would take 20 minutes to get my vehicle and they would contact the valet. I remember the valet telling me that when we arrived so expected as much. We went down 20 minutes later to pick up our car and the valet told me he did not receive my request. I shared with him the contents of the conversation I had with the front desk. The valet was not interested in what I shared with him and proceeded to tell me it’s going to take 20 more minutes to get my car. Poor service is one thing and that will happen on occasions, it has before and what makes the difference is how the employee reacts and try’s to correct the problem to the best of their ability. The staff here at this property have zero emotional intelligence and did not represent their brand very well. But then again, it starts with management.
by A verified traveler
Posted 26 May 2024
In the heart of the action — fantastic pool!
Comment from Hotel Management
28 May 2024 by Kimberly , Hotel Management
thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Kimberly , Hotel Management
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!
by A verified traveler
Posted 25 May 2024
Ado, Caroline and Cory were the best. Customer service was excellent. Social hour was a pleasant surprise. We will definitely come back and refer more people. It’s a little gem on Collins Ave.
Comment from Hotel Management
25 May 2024 by Kimberly , Hotel Management
Thank you so much for proving a detailed and positive feedback from your recent stay. Thank you for appreciating Ado, Caroline and Cory's hard work in making you stay extra special. We hope to host you again soon.
by A verified traveler
Posted 22 May 2024
I had a bad experience checking my room, they gave me the wrong room and told me that there was nothing available ( basically, I just have to suck it up) then the safe in my room didn’t work. I tried to talk to the manager and she was actually the one who checked me in. Of course, I got the same treatment on the phone which was not helpful at all. I’ve stayed with this hotel a few times and this is the worse experience I’ve ever had with them.
Comment from Hotel Management
25 May 2024 by Kimberly , Hotel Management
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Kimberly , Hotel Management
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!
by A verified traveler
Posted 18 May 2024
Great options for food and close to other areas. Pool and beach area amazing. Service was great.
Comment from Hotel Management
19 May 2024 by Kimberly , Hotel Management
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!
by A verified traveler from Denver
Posted 11 May 2024
Great place to stay! Excellent service, great vibe, great location!
Comment from Hotel Management
13 May 2024 by Kimberly , Hotel Management
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!
by A verified traveler
Posted 10 May 2024
The fitness center was out of order. Disappointing
Comment from Hotel Management
13 May 2024 by Kimberly , Hotel Management
Good morning, thank you for taking your time to give us your feedback. I apologize for the inconvenience that you during your stay. We hope that in the future you will give us a chance to give you a much better experience.
