Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Property is in a very good area and great tourist spot. A great place for any kimd of activities you are looking for. And a great spot very close to the beach. Very recommended hotel.
by A verified traveler
Posted 3 Jun 2024
Absolutely beautiful and relaxing. Looking forward to staying here again!!
by A verified traveler
Posted 2 Jun 2024
Had a great time. Perfect location.
by A verified traveler
Posted 30 May 2024
The check-in process was a nightmare the first night we had to switch rooms no AC second night water came through the ceiling on our head service was horrible shower was filthy as well as the floors. I cannot believe this after staying there so many times it has gone to hell.
by A verified traveler
Posted 28 May 2024
The staff was very professional. I would go there again.
by A verified traveler
Posted 28 May 2024
Literally our favorite place to stay, wouldn’t stay anywhere else. The staff goes above and beyond every time. Can’t wait to go back!
by A verified traveler
Posted 23 May 2024
Clean, quiet, friendly staff.
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Hello Graciela,Thank you for the comments and for choosing us.
by A verified traveler
Posted 19 May 2024
Amazing.
by A verified traveler
Posted 17 May 2024
No parking lot valet or instructions on parking. We had to park in a lot 2 blocks away & carry our luggage. After we struggled to figure out where we were supposed to park, because there were no instructions. The elevator is cute and probably original to the art deco property, but it doesn’t work half the time. The room was cute, but the a/c doesn’t get very cool and the small room was warm. The shower had no hot water. I can appreciate that they have tried to keep the original style & charm, but the rooms are small & the bathroom has no counter space. The stairwell & elevator are very noisy and can be heard in the room. We were told that breakfast was included and all we had to do was get a voucher from the desk in the morning. The waiters treat the people with “vouchers” like second class. You get a paper coffee cup while others get real cups & the service was almost non existent. We asked for water several times & finally had to go get a glass ourselves. Too bad for the wait staff because my husband is a really good tipper, but he was very frustrated. By the time we checked out we were so annoyed! The elevator wasn’t working again so we had to carry our luggage down from the 3rd floor & then 2 blocks to the car. I will never stay here again!
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Hello Sophie,I'm very sorry about the parking issues you encountered and the other issues, I will also share your comments with restaurant manager because you should be getting the service you deserved.
by A verified traveler
Posted 16 May 2024
I really enjoyed the unique design and deco charm of this hotel. It was clean and comfortable. Accessible to all local dining, shopping and the beach is across the street. The in house restaurant was amazing for dinner. I will stay here again when I return to South Beach!
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Hello Jeanine,Thank you very much for all the nice comments and for considering staying with us in the future.
