Sousse City And Beach Hotel Reviews

Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons vos commentaires très au sérieux et nous nous efforçons constamment de nous améliorer. Votre avis est précieux pour nous, et nous espérons avoir l'opportunité de vous offrir une meilleure expérience à l'avenir.

Dear Yaser, we sincerely apologize for any inconvenience you experienced during your stay at Sousse City & Beach. Your feedback is valuable to us, and we are committed to addressing these issues promptly. We appreciate your suggestions and are working diligently to improve the hotel's facilities and services. Thank you for bringing this to our attention.

Thank you for sharing your feedback regarding the slow service you experienced at Sousse City & Beach Hotel. We apologize for any inconvenience this may have caused. We appreciate your patience and understanding. Your comments will be shared with our team to improve our service efficiency. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel for your stay.

Nous vous remercions d'avoir pris le temps de partager votre évaluation de 8 sur 10 pour l'hôtel Sousse City & Beach sur Hotels.com. Nous sommes ravis de constater que vous avez passé un séjour globalement satisfaisant. Votre satisfaction est très importante pour nous. Si vous avez des suggestions sur la manière dont nous pourrions améliorer notre service, n'hésitez pas à nous en faire part. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore meilleure lors de votre prochaine visite.

Hi,Thank you for taking the time to write this comment. Our customers' opinions are very important to us.You should not have hesitated to ask us to rectify the situation.We are sorry to read that your stay was disturbed by external noise pollution. We will do our utmost to reduce the noise by improving our facilities.Rest assured that we are always at your disposal to better satisfy your needs.

Nous sommes désolé de lire votre insatisfaction, et aurions souhaité que vous rapportiez ceci sur place afin de nous donner une chance de regagner votre confiance. Nous sommes toujours à l'écoute de notre clientèle. Cordialement.

Nous sommes désolé de lire votre insatisfaction, et aurions souhaité que vous rapportiez ceci sur place afin de nous donner une chance de regagner votre confiance. Nous sommes toujours à l'écoute de notre clientèle. Cordialement.

Dear Mr Steven, We acknowledge receipt of your Complaint dated 07/17/2022 and we apologize for the delay in our response given the flow and potential of Residents at our Hotel during this High Season Period. Further to your letter of complaint and after studying your file, we would like to inform you of the following: 1. First, we are surprised why you did not claim all the facts reported when you were there and why you did not ask to meet a Manager (the Hotel Manager or others…) 2. We did not understand what do you mean by “Then they said that there was only one reservation in order to get more. They did it again the second time as well » If your Booking is Confirmed why they asked that !!! 3. Regarding Water Pressure. This outage is general throughout the Sousse area and our booster worked normally to supply all the rooms, we just had to wait a while for the water to arrive!!! 4. You asked for Towels and the Valet on duty provided them, for the iron it was impossible to provide them given the late hour and the closing of the Hotel Laundry. (You may have asked to meet with a Manager to resolve the issue). 5. The tourist tax is mandatory and payable on site by all customers regardless of Nationality including Tunisians and this according to the law in force (For the return of the currency you could insist on recovering your balance immediately) 6. Concerning the facts recorded towards the Receptionist, we are carrying out a thorough investigation to determine the responsibilities and once again we ask you why you did not declare this on the spot and have asked to meet the Director immediately ( Who lives on site at the Hotel !!!). 7. The Massage Center is being restructured for this period and will be open in a few days. 8. For the Restoration we inform you that the rate of satisfaction for the food is 80% according to the Resident customers during the same period of your stay!!! However, we apologize once again for the inconvenience reported according to your statements and Letter of Complaint and invite you to revise your position after reading our response above. In the hope of welcoming you another time and counting you among our most privileged Guests, please receive our most cordial and respectful greetings.