Ratings based on 108 Verified Reviews
4.0 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Ok, for starters, the view from the room is absolutely post-card perfect, it really is right on the beach. There's plenty of parking. But that's the end of the pro's list. I know the rooms were cleaned before our arrival, but they're still pretty rough. Sparse furnishings. Rudimentary plumbing. I cant say too much about the "staff" because the folks that let us in just happened to be leaving for the day as we arrived... not sure how it would have worked if we'd missed them. Perhaps the restaurant downstairs would have given us the key, but no one there is particularly motivated or helpful. Every time we tried to order something, I had to get up and look around for a server, and when I found one, they seemed bothered by my request. Also, I messaged the property about checkout protocol while we were there... never got a reply.
I'm not trying to damage the owners reputation or business, but we had booked another stay elsewhere for the second half of the trip, and when the time came, we were ready to leave.
Location wise, it looks on a map as if you could stroll along the beach, or walk to town. Not so. Maybe 100 yards down the beach is rough. Like, lots of trash, people bathing and doing laundry in the river, folks around that either gave us unwelcoming looks or offered drugs. Cool that it's not super tourist-y, but it really felt like we were not wanted. The town is very sad, and very intimidating and we really didn't feel safe or like we could relax and look around at all
Comment from Hotel Management
6 Jun 2024 by Michelle, Hotel Management
Dear Hannah,I'm really sorry to hear that your experience with us was not an enjoyable one. We do apologize for the inconvenience caused by the staff (both housekeeping and from the restaurant). Housekeeping or the evening security should have been on hand to welcome you. We will be looking into this matter. On the matter of the response for check-out; please make note that the message response failed. Somehow or other some international numbers don't seem to go through when responding to messages. WhatsApp, direct calls and also Expedia message center works.We are located on the northern end of Soufriere Bay/Beach. You can walk from the property or from the beach to the town (takes 5 to 10 minutes).We have informed The Soufriere Foundation and the district representative about your grievances about the trash and people doing laundry in the river and the offering of drugs.I'm sorry to hear about your opinion about the town. Our guest doesn't usually experience what you have gone through; it could be the time and days you were here. We are hopeful you would visit Soufriere again and for your experience to be an enjoyable one.
by A verified traveler
Posted 27 May 2024
The still beach house was a great stay. The amenities are basic but it has everything you need. Michelle was nice and helpful and seashells was the best price for great food we found in all of Soufriere. The views were amazing, the wifi was fast for working remotely, and the house keeping staff was so sweet. Captain Peter provided us with awesome excursions. Definitely recommend staying here.
Comment from Hotel Management
28 May 2024 by Michelle, Hotel Management
Dear Taylor,Thank you for so much for your kind review. It was a pleasure having you at our property. We are thrilled to know that you had a great experience. We will definitely look into improving on the amenities. Please be sure to visit us again, we would love to have you back! Take care.Regards, Michelle
by A verified traveler
Posted 26 May 2024
The Still Beach House probably has the best view in Soufriere, just stunning! Location is right on the beach at the west end of Soufriere, and most restaurants and some smaller shops are in walking distance.
Michelle was great and very helpful with anything we needed.
Comment from Hotel Management
27 May 2024 by Michelle, Hotel Management
Dear Henning,Thank you so much for your raving review. It was a pleasure having you and your wife at our property. Thank you again for choosing to stay at The Still Beach House and hope to see you again. All the best and take care.Michelle
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Michelle, Hotel Management
Dear Jaroslaw,It was a pleasure meeting you and your wife. I enjoyed our conversations and are thrilled to know that you had a memorable experience. We hope to see you again and would again like to thank you for choosing to stay at The Still Beach House.Best Regards, Michelle du Boulay
by A verified traveler from Mt Pleasant
Posted 4 May 2024
it felt like home
Comment from Hotel Management
6 May 2024 by Michelle, Hotel Management
Dear Gary and Sylvia,We are very thankful and grateful to you for taking the time to rate our property with a 5 out of 5. We're thrilled to hear that you enjoyed your stay and that our property felt like home.It was a delight meeting you and having you at The Still Beach House and hope to see you again. Take care.Best Regards,Michelle du Boulay
by A verified traveler
Posted 28 Apr 2024
We had a great time in soufriere and at the still beach house. Close to all the major sites in St. Lucia. On the beach with wake up views of the Pitons. Beach is lively with locals on the weekend. Quick walk into town without steep hills.
Comment from Hotel Management
1 May 2024 by Michelle, Hotel Management
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us particularly us being on the beach and the spectacular view of the pitons.It was a delight having you at our property. Thank you again for choosing to stay at The Still Beach House and hope to see you again. Take care.Best Regards, The Still Beach House Team.
by A verified traveler
Posted 10 Apr 2024
The still Beach house is very close to shopping and a lil bar right next door. If you’re looking for a quiet place, this is not it! Tables and chairs are being moved around in the restaurant before 7 am. I don’t mind music but if you are an early to bed kind of person, loud music from bar and boats at least until 10p and mostly til midnight! I didn’t mind. Loved the staff but didn’t appreciate waking up to no breakfast before a 6hrs tour. No apologies or suggestions either. Restaurant and hotel are not affiliated so no room charges, no lounge chairs on beach and sand is hot. The beach in front of the still is beautiful, clear and refreshing! I enjoyed my stay. Annette, the housekeeper, is the best and a fountain of information. Other than Annette and security there are no other hotel employees ☺️ would I go back to the Still? I would but would better prepared!
Comment from Hotel Management
16 Apr 2024 by Michelle, Hotel Management
Thank you for choosing The Still for your stay, we were happy to accommodate you. We are usually a quiet spot; I do apologize that during your period of stay it may have been a bit noisier than usual. Please note breakfast is served between 7:30am-10:30am. We are a mini hotel with 5 rooms and a small staff compliment which are not on duty daily.Our humble apologies for all your inconveniences and mishaps we will take your suggestions into consideration.Hope to accommodate you again at The Still Beach House this time better prepared.
by A verified traveler
Posted 6 Mar 2024
What a fantastic room!! We had a beautiful suite and balcony overlooking the ocean. The manager stopped by to say hello on day one of four, but otherwise the staff was pretty non-existent.
Comment from Hotel Management
11 Mar 2024 by Michelle, Hotel Management
Dear Katherine,Thank you for your wonderful review!! We are thrilled to hear that you enjoyed your stay at THE STILL BEACH House particularly our amenities and ocean view. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.It was a delight having you at our property and thank you again for choosing to stay at THE STILL BEACH and hope to see you again soon. Take care.Best Regards,THE STILL BEACH HOUSE
by A verified traveler
Vacation Getaway
Posted 27 Feb 2024 on HotelsWe loved our stay at the Still Beach House the location was in walking distance to downtown and a lovely beach bar. We had dinner at Seashells a few times as it was right down stairs. The view was amazing we loved sitting out on the deck. The room was clean and the air worked great. The shower hook ups were interesting but didn't keep you from getting a shower so not a issue for us. The beds were harder than I prefer but that is always a thing with travel. I would totally stay here again! Sorry about the photos I only had a video so had to screen capture.
Comment from Hotel Management
27 Feb 2024 by Michelle, Hotel Management
Dear Jennifer,Thank you so much for choosing THE STILL BEACH House and for taking the time to rate our hotel with 8 out of 10. We've thrilled to hear that you enjoyed your experience with us and that we met your expectations. We will take into consideration the hardness of the mattress, as this one was just recently purchased.Please be sure to visit us again, we would love to have you back. Take care and all the best.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Michelle, Hotel Management
Dear Laurena,It was a pleasure meeting you and your University Group. We would like to thank you for staying with us and for taking the time to rate our hotel with 10 out of 10. We know you guys had a great experience and hoping to see you again. Take care and all the best.Regards,Michelle
