Ratings based on 37 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Rooms without A/C they charge to turn it on.
Very very dirty and noises all nite.
Owner kind but sort temper.
I only spend few hrs there I check out the same day.
Comment from Hotel Management
19 May 2024 by Shelley, Hotel Management
Thank you for your review. When booking any room it is very important to check what amenities are in your room.We offer a variety of room types as our guests all have different likes and dislikes. AC and the number and size of beds vary as does the price. You booked our cheapest room so 1 queen bed and No AC. If you change your mind no problem. But there I is an additional cost. I will agree noise is an issue in Sosua. However, we are located away from downtown so a much quieter hotel than manyAlso it is important for all our guests to know that if you arrive at 3 am in the morning (0300). You have to pay for the day before to hold the room or wait till 2 pm in the afternoon that day for your room to become available. This is universal across all hotels as is the variety of rooms Thank you again.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Sheley, Hotel Management
Thank you for your review. We enjoyed your visit and I enjoyed your conversation. We are looking forward to your next visit. All the best. Shelley
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
2 May 2024 by Shelley, Hotel Management
Sorry to hear about your bad experience. . We are a small budget hotel and cannot meet all of our clients needs. We are not a 5 star all inclusive but more a 3 star family operated hotel. We provide a friendly safe environment for our guests where they can relax after a busy day touring or at the beach. Thank you, Shelley
by A verified traveler
Posted 26 Mar 2024
The picture on the webpage are not current they must be the pictures from when the hotel was at it’s prime. Room window was missing glass panels. The door to the room was about to fall off and the room walls where very dirty. The ceiling had mold and paint flicking off with water intrusion. I wouldn’t go back and would definitely not recommend anyone to this hotel
Comment from Hotel Management
26 Mar 2024 by Shelley, Hotel Management
Sorry to hear about your experience at our hotel. Not sure what room you are referring to as there I had you listed has not pained nor broken windows. Also I am always interested in water leakage as we have had a lot of rain but could not find any. As for mold that is not acceptable and means a long time issue which I am not aware of. No mold was found but i will continue to monitor the rooms. Thank you for your feedback.
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Shelley, Hotel Management
I assume you were the other guest in the room with the previous review.
by A verified traveler
Posted 8 Feb 2024
The woman was very nice and friendly. Unfortunately the room was dirty. So …..
Comment from Hotel Management
8 Feb 2024 by Shelley, Hotel Management
Thank you very much for the review. I am sorry to hear you found the room dirty but I appreciate you letting me know. I can now let the staff know that a customer has complained so they will improve the cleaning. Always good to catch the staff as they get lazy sometime. Thank you.
by A verified traveler from TORONTO
Posted 26 Dec 2023 on Travelocity
Staff was friendly and very accommodating. Hotel is close to everything.Great stay for budget travellers!
Comment from Hotel Management
27 Dec 2023 by Sgelley, Hotel Management
Thank you for the review. We appreciate all feedback and hope to see you again.Shelley
by A verified traveler
Posted 9 Aug 2023
The place change drastically from my last visit 10 years ago. The pool was dirty, the rooms were inhabitable and the area was not inviting. I was highly disappointed and left the next day.
Comment from Hotel Management
10 Aug 2023 by Shelley, Hotel Management
Good day: I am sorry you had such a bad experience. Our pool filtration system was down and we were waiting on parts. It has since been repaired, I am sorry for this inconvenience. I cannot comment on your other remarks as we feel we maintain a very good atmospher.and have lots of returning customers and long time guests.Thank you for your review, Shelley
by A verified traveler
Posted 27 Sep 2022 on Hotels
Comment from Hotel Management
29 Sep 2022 by Shelley, Hotel Management
Sorry your stay was not satisfactory. Sosua is a unique tourist town and as a result new guests need to be careful when dealing with the locals. You need to respect their culture and not take advantage of them. As the owner and long time resident I am here to help you with understanding the culture. Sorry for the difficulties you encountered.
by A verified traveler
Posted 8 Aug 2022
Very nice property and the hostess was so nice and welcoming.
