Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Check in was late, and wanted to charge more for a late check out. They had alot of guests and very little staff, but the staff at the family pool side were very attentive and did a great job with the amout of people that were there. Our server was Jr and francisco I think they were awsome. Also the manager gave the kids popsicles which was a nice treat.
by A verified traveler
Posted 13 May 2024
For the price, the beds were not comfortable and the gym was out of water cups, sanitizing wipes. Service was slow at Olive and Hay. For the price, I would not stay here again.
by A verified traveler from Thousand Oaks
Posted 13 May 2024
Stay in the Presidential Suite was good, not great. The hotel is set within a corporate/commercial building area which is convenient, but not very pretty to drive through. On this stay I roomed in the Presidential Suite was expansive and recently upgraded to a more modern look, but wasn’t perfect. For starters the views off the patio looked out onto a small portion of the vineyard behind the hotel, but more prominently over a wide, used street that runs behind the hotel. The room had various “really?” defects, such as a microwave missing its upper cover plate, dead recessed lights, a fireplace that didn’t work and which had a broken door, and a makeup mirror which didn’t work. The pool area was fine, nothing too extraordinary. The gym was okay, definitely good enough for some lowkey vacation workouts. On checkout I was charged $45/day resort fees which were never discussed with me at check in nor at checkout - only discovered when looking at the receipt later. Overall I was satisfied with my stay, but not enthralled.
by A verified traveler
Posted 12 May 2024
My husband sent my daughters and I on our first Napa trip to celebrate Mother’s Day. Beautiful property, however, aside from the front desk person who checked us in on the resort side, and the valet employees, the rest of the staff seriously need a training course in customer service. We asked for an upgraded room and paid the extra $400 for both nights and was placed in the grand reserve building 8. Gorgeous room but the front desk personnel on that side was not friendly at all. In-room service, housekeeping and front desk never answered the phones after a few attempts. Very disappointing knowing we spent the extra money for what we thought would be better personal service. My daughters and I had dinner at Olive and Hay the first night. Again, less than mediocre service. Our waiter was totally inappropriate. Being we were there to celebrate Mothers Day, he rudely said “did your baby daddys leave you a card to pay for your meal?” Totally unacceptable! Seriously who says that to guests? I should’ve known right then things were going to go downhill. Would I stay at Meritage again? Nope, never. Would I recommend it to anyone? Nope, never. Like I said, beautiful property, terrible staff.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
Beautiful property. Love the view of the vineyard from my balcony.
by A verified traveler
Posted 7 May 2024
It was a beautiful location.
Comment from Hotel Management
11 May 2024 by Guest Services, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful location. We hope to welcome you back soon for another memorable stay at The Meritage Resort and Spa.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
11 May 2024 by Guest Services, Hotel Management
We're sorry to hear about your experience. Please feel free to reach out to our team directly with any concerns you may have.
by A verified traveler
Posted 3 May 2024
It was great
Comment from Hotel Management
11 May 2024 by Guest Services, Hotel Management
We're delighted to hear that you had a great experience! Thank you for choosing us, and we hope to welcome you back soon for another fantastic stay.
