Ratings based on 135 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from HUNTINGTON STATION
Posted 21 Jun 2024
Fancy-ish hotel with horrible rooms. The bed was too soft, the pillows too thick, the drawer of the night table was full of garbage and had not been cleaned, no place to hang a towel in the bathroom, breakfast was meh with coffee and capuccino made by an automatic machine not a barista...
Very expensive hotel that didn't provide even a complimentary bottle of water. When I arrived in my room I found "complimentary" cookies - were the dry pastries offered to force you to open and drink a small bottle of water for the cost of 3 euros?
I notified the desk about the dirty night table. You'd expect an apology, perhaps a bottle of water on the house... nope, nada.
Employees were rude, too. I thought I had left my key at the desk walking out of the hotel because it's something I always do. When I got back at night I approached the desk saying my name and the room number. The porter replied "And what do you want from me? (E cosa vorrebbe da me)?"
Trust me, he wasn't funny.
For the money I spent, I would have expected better service.
Comment from Hotel Management
22 Jun 2024 by Claudia , Hotel Management
Dear Guest,first of all, thank you for taking the time to leave your feedback. We are sorry that your staty did not fulfill your expectations, but at the same time we would like to point out a few things:- pictures and descriptions of our rooms are well exposed on all the channels we work with, so that people are free to decide whether to book or not with us;- the pastries we prepare on a daily basis are just and only as a gift for our guests and we honestly find it quite offensive that you think that we prepare them as a "trick" to force the guests to use the minibar. We have our skybar that constantly works all day long from day to night, so we do not need this kind of set-ups. Also, the reason why there is a pricelist for all the drinks and snacks in the rooms is that in this way our guests know in advance how much they are going to spend in case they decide to eat/drink them, no one is forced to do anything;- we did apologise for the night table and we did send immediatly the housekeeping staff, but if we knew that you'd rather have a complimentary bottle of water, you could have simply asked;- we are quite proud of the quality of the service provided day by day from our staff, and all the good reviews we receive on a daily basis are a good proof. We understand that we are still humans and we may not be liked by everyone, but we also believe that a criticism brought up on spot is more helpful if the aim is to manage it and find a solution, instead of pointing out an entire staff as "rude" after checking out.Last but not least, we would like to remind that "Good morning/evening" and "my name is *** and I need my key for room number ***" instead of simply saying name and room number may always avoind confusion, since we receive tons of different requests every day and we are still not able to read our guests' mind.
by A verified traveler
Posted 2 Jun 2024
Great place to explore sorrento and take trips to amalfi
Comment from Hotel Management
4 Jun 2024 by Claudia, Hotel Management
Dear Guest,thank you for sharing your review, we are glad that you have enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in future!
by A verified traveler
Posted 30 May 2024
What a gem of a hotel. Centrally located, staff was wonderful, breakfast is included
Comment from Hotel Management
1 Jun 2024 by Gian Marco Russo Hotel Manager, Hotel Management
Dear Guest,we are really happy that your stay went well, even more so that you appreciated the courtesy and helpfulness of my colleagues. Definitely the location of the Hotel Michelangelo, in the heart of Sorrento, is a strong plus for Our Guests who have all the main trasportations very close to the hotel to be able to easily visit all the attractions and beauties of our country.Thank you again for your excellent evaluation Best Regards
by A verified traveler from Austin
Posted 17 May 2024
Comment from Hotel Management
7 Jun 2024 by Claudia, Hotel Management
Dear Guest,thank you for sharing your review, we are glad that you have enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in future.
by A verified traveler
Posted 12 May 2024
We loved our stay at Hotel Michelangelo! Close walking distance to the main piazza but far enough to where it’s much more quiet and peaceful. Our room was spacious and clean with lots of amenities. The two rooftop terraces and ground floor pool were perfect for relaxing during the day. Breakfast in the hotel had many options of great quality. Would recommend!
Comment from Hotel Management
14 May 2024 by Claudia, Hotel Management
Dear Guest,thank you for sharing your review and for your kind words, we are happy to read that you have fully enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in future!
by A verified traveler
Posted 11 May 2024
Convenient location . Great roof top bar. A little pricey.
Bed was very uncomfortable and the maids didnt respect the do not disturb sign
Comment from Hotel Management
12 May 2024 by Claudia, Hotel Management
Dear Guest,thank you for sharing your review, we are glad that your stay was overall sufficient, even if at the same time we are sorry to read that you did not fully enjoy your experience. We hope to have the chance of welcoming you back again in future and change your mind.
by A verified traveler from miami
Posted 9 May 2024
Nice location , nice building , and great service
Comment from Hotel Management
10 May 2024 by Claudia , Hotel Management
Dear Guest,thank you for sharing your review and for your kind words, we are glad that you have enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in future!
by A verified traveler
Posted 8 May 2024
The staff could have been more pleasant and helpful.
Comment from Hotel Management
18 May 2024 by Claudia, Hotel Management
Dear Guest,we thank you for sharing your review, at the same time we would have appreciated a more detailed explenation on what happened with the staff so that we would have understood where to improve the service we offer. We hope to have the chance of welcoming you back again in future.
by A verified traveler
Posted 29 Apr 2024
A short walk from the train station (less than 5 minutes) it was above expectations for what we were looking for during our stay in Sorrento. The staff was helpful and very friendly, we were on our honeymoon and they had a bottle of wine brought up to our room. It was close many restaurants and shops. We will definitely be returning when we come back to Sorrento again.
Comment from Hotel Management
30 Apr 2024 by Claudia, Hotel Management
Dear Guest, thank you for sharing your review and for your kind words, it has been a pleasure to organize a small surprise for your special trip :-) We are glad that you have fully enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in future!
by A verified traveler
Posted 23 Apr 2024
Spacious well appointed rooms and friendly, helpful staff. Particularly as we booked at short notice.
Comment from Hotel Management
23 Apr 2024 by Claudia, Hotel Management
Dear Guest,thank you for sharing your feedback and for your kind words, we are very happy that you have fully enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in future!
