Ratings based on 166 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guelph
Posted 21 May 2024
I love the spa aesthetically it was beautiful and restorative. The room was spectacular in the view of the square brought so much joy.. the staff was very kind and we loved our experience
Comment from Hotel Management
23 May 2024 by Sara - Front Office , Hotel Management
Dear Ms. Lisa, the whole staff thanks you for your wonderful review, the opinions of our guests are very important to us. We are glad you enjoyed our spa and the view of the square, a great strength of ours. We hope to see you again soon as our guest.
by A verified traveler
Why weren't we warned?
Posted 6 Sep 2023 on HotelsHotel room was very grand apart from air conditioning not working efficiently. Spacious and comfortable with one major downside ( being able to sleep). The hotel is located in a square which also houses a 5 a side pitch. That in itself wasn't the issue or was the fact it was still going on at 11-30 at night. The issue was they had hired the local village idiot to control the tannoy and he had set it to a volume more suited to being heard over an excitable teenage audience at a Taylor Swift concert. The windows and shutters offered little defence to the over excitable and constant commentary. I discussed the issue the following morning with the hotel staff who felt that it was beyond their control. I disagree - they could have warned guests, only offered rooms at the back of the hotel or offered ear defenders. They did none of these things. They could also ask them to turn the tannoy down to something less than the 110 decibels before they lose custom but they didn't seem inclined. You, reader at least have been warned. I wish someone had warned us.
by A verified traveler
Posted 29 Jul 2023 on Hotels
by A verified traveler from Santo Domingo
Posted 2 Jul 2023
Fantastic like always
Only complin is WIFi very very weak signal and when you finnaly connect it keeps kicking you out
by A verified traveler from Santo Domingo
Posted 17 Jun 2023
Dont know what happened this time this guys are ussualy very good however this stay was a disaster first the room they gave me was used
I entered and the soap was used there was half a bottle of water in the nightstand half used shampoo bottles in the shower bath robe was used as well, breakfast eggs were bitter looked old and tasted terrible the shower lesked all night a lot of water, it would close so kept running all night finally could get wifi to work in 3rd floor used all my roaming data as i was working, as i said dont know what happened as this hotel is usually very good however this time everything went wrong
by A verified traveler
Posted 19 Aug 2022 on Hotels
by A verified traveler
An unanticipated delightful stay.
Posted 18 Jun 2022 on HotelsGreat location in a lovely town. Gorgeous mountains around the town. Easy train service.
by A verified traveler
Posted 12 Mar 2022 on Hotels
by A verified traveler
Posted 12 Dec 2021 on Ebookers
by A verified traveler
Amazing
Posted 1 Sep 2020 on HotelsAmazing, beautiful location. Great rooms. Slightly poor parking but thats it. Very polite and friendly staff
