Ratings based on 776 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Rented the 2room suite w hot tub Tiles broken and kids pulled sharp pieces from tile Pictures showed 2 tvs and only one Lots of workers staying in other rooms
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Angie, We at the RED ROOF INN SOMERSET KY appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
This was the absolute worst experience I’ve ever had in a hotel. I came to stay as I was competing in the Miss Kentucky USA pageant. How this hotel was advertised was not accurate. There were a VAST number of issues; the door to the room did not close all the way so if you put your eye to the crack you could see in, the room overwhelmingly smelled of bleach, the closet rack was ripped out of the room, there were people loitering and smoking weed all over the place, the front desk lady (who mentioned she lives at the hotel????) said my room number out loud, and then when I immediately went to check out, SHE MADE FUN OF ME. I’ve never walked into and out of a hotel so fast. And of course, to top it off, they denied my refund. I wouldn’t send a roach to this hotel. BE. WARNED.
Comment from Hotel Management
3 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Victoria,We are truly sorry to hear your recent stay at the RED ROOF INN SOMERSET KY did not meet your expectations. I deeply regret learning that your experience was unfortunate. I completely empathize with your feelings of frustration regarding the issues you have highlighted. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. We at Red Roof are committed to thoroughly investigating the matter so as to implement effective solutions and taking the necessary steps to prevent any recurrence to ensure our guests are well-served and content. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Alexandra, The staff at the Red Roof Inn Somerset, KY and I are saddened to see your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 May 2024
Property was in fair condition, the bed was horrible but for the price and just one night it was doable.
Comment from Hotel Management
30 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Lauren,We're happy to know that the pricing of your room and the upkeep of our RED ROOF INN SOMERSET KY were highlights of your stay. You've expressed your displeasure however, in the comfortability of the bed. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
I found bugs coming out the shower! Photos for proof!
Comment from Hotel Management
11 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Will, I appreciate you sharing your feedback following your stay at the RED ROOF INN SOMERSET KY. I was saddened to read that your stay fell short of your expectations due to the insects you reported in the shower. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection of the room. We would like to apologize for the inconvenience caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern. Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 27 May 2024
Char had no pressure had no hangers in the room had no cups or coffee maker in the room sheets were dirty air conditioner did not work good
Comment from Hotel Management
29 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Tamra,Thank you for taking the time to tell us about your experience at the RED ROOF INN SOMERSET KY. I am sorry that your experience did not meet your expectations, as you indicated that there was no water pressure, no coffee maker in the room, the sheets were unclean, and you had issues with the AC. Please be aware that your booking was for a Deluxe Room, 2 Double Beds, Non-Smoking room, and unfortunately, this room category doesn't include a coffee maker or coffee cups. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 May 2024
Rooms need cleaned better they have an odor. No coffee pot, no remote for tv,pillows suck flat, only one pillow for one bed and 2 for tbe other bed. Not enough towels n wash clothes.
Comment from Hotel Management
27 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Pamela, Thank you for your feedback following your experience with us at the RED ROOF INN SOMERSET KY. In response to unclean room, flat pillows, missing remote and coffee pot, we sincerely apologize for the less-than-ideal experience. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
We thought this was poor even for a Red Roof Inn. The pillows were old and flat, the towels were totally worn out and the air conditioner smelled like mold. I think a light bulb was out in the shower room because it was really dim.
Comment from Hotel Management
20 May 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Kathryn,Thank you for telling us about your recent visit at RED ROOF INN SOMERSET KY. I was disappointed to read that the unpleasant odor mentioned, the condition of your pillows and the areas of improvement mentioned hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 29 Apr 2024
Dirty. Bathtub had ciggerette burn marks all over even though it was a nine smoking room. Toilet had hair all over. Comforter has burn holes. Unpleasant odor in room. Mucus on walls beside sink. Excessive dust on most of the fixtures. Room smelled like an Iraqi gas station
Comment from Hotel Management
1 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Stephen,Thank you for taking the time to tell us about your experience at the Red Roof Inn Somerset, KY. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You mentioned that the bathtub had cigarettes burn marks, the room had an unpleasant odor, the toilet lacked cleanliness and the other concerns you listed is truly regrettable. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
