Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plainfield
Posted 24 Apr 2024
I stayed for one week, and the people were very helpful. Their breakfast was very good, and the room was cleaned every day.
Comment from Hotel Management
1 May 2024 by Doubletree, Hotel Management
Hi Lakshmi! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!
by A verified traveler
Posted 21 Apr 2024
Not that bad, but it's pricey for the property that they are charging.
Comment from Hotel Management
24 Apr 2024 by Doubletree, Hotel Management
Hello Ram Kumar! Thank you for your feedback, we will take this into consideration!
by A verified traveler
Posted 8 Apr 2024
Parking was a little challenging as we arrived back to the hotel very late due to the timing of our dance competitions but it was well lit and I didn't feel unsafe. The property is very nice and staff were pleasant. Unfortunately, we had some housekeeping issues. Our shower wall had long hairs stuck to it and when I told the front desk I was told that it would be taken care of. When we got back to our room very late that evening, I could tell that someone had been in the room as the bathroom garbage had been emptied but the hairs were still there, the beds were not made and the garbage in the room hadn't been emptied. It was too late to call housekeeping but I did mention this to the front desk in the morning and they apologized. It would have been nice to have something taken off of the bill but I didn't push.
Comment from Hotel Management
9 Apr 2024 by Management , Hotel Management
Thank you for your review. We will address the items mentioned with the team to ensure it does not happen again
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Management , Hotel Management
we are sorry to hear we did not meet your expectations
by A verified traveler
Posted 31 Mar 2024
Good service, place nice and clean
Comment from Hotel Management
9 Apr 2024 by Management , Hotel Management
Thank you for your wonderful review
by A verified traveler
Posted 31 Mar 2024
Quiet and dead atmosphere
Comment from Hotel Management
9 Apr 2024 by Management , Hotel Management
Thank you for your review we will share this with our team
by A verified traveler from Brick
Posted 25 Mar 2024
Room booked was to sleep 4. We walked into a king bed, no way it was sleeping four. The front desk made no effort to rectify the situation and indicated they were fully booked. I walked away and was able to book another room with double beds, then came back to check in for my second room and told the guy who just said they were fully booked that I had to get a second room because the accomadtions were not what was described to me, and he really didn’t care. Did not give any information or suggestions about the hotel. The buffet breakfast they offer is misleading. There is a sign at the restaurant that says “there is a charge if you bring the breakfast to go” it was set up like a free continental breakfast. No one was around to explain any of that, and looking back at the description it did not say breakfast was a charge. $20 per person for a continental breakfast. When we complained, none of the employees spoke English.
We were there for a dance competition that was hosted by this venue. They couldn’t even have coffee in the lobby. None of the ice machines on ANY floors, so we had to go down to the restaurant (that opened at 5 ) to get ice. Which was never communicated upon arrival. One elevator was broken & another bounced several times when the door opened. With all the people staying there and going up and down constantly, this also could have been communicated. There wasn’t even an out of order sign on there.
We hope we do not have to stay here again!
Comment from Hotel Management
26 Mar 2024 by Doubletree, Hotel Management
Hello Nicole! Thank you for your feedback, we will take this into consideration and speak to our staff. We hope to make it up to you in the future.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Doubletree, Hotel Management
Hi Kristina! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!
by A verified traveler
Posted 19 Mar 2024
Quiet hotel with pleasant staff in a safe area.
Comment from Hotel Management
20 Mar 2024 by Doubletree, Hotel Management
Hi Joseph! Thank you for taking the time to rate our hotel! We are pleased you enjoyed the quiet, safe area! We look forward to seeing you on your next visit!
by A verified traveler
Posted 11 Mar 2024
Thin walls, can hear noise from other rooms, honking of cars in parking lots even on the fifth floor. Dead flies in the bathroom when we checked in, indicative of sanitation issues. Outdated outlets, no USB ports in room. Poor housekeeping services, requested a bath/bar soap at front desk the evening we checked in, desk clerk promised to send the bath soap that never materialized. The coffee machine had to be unplugged from the wall to turn it on/off as the on off switch wasn't working. The only plus seems to lots of parking space. I think this hotel has seen better days.
Comment from Hotel Management
12 Mar 2024 by Doubletree, Hotel Management
Hi Ramesh! We sincerely appreciate your feedback, and we will speak with our staff. Also, we are working towards a renovation on the whole property with work starting middle of this year. We look forward to seeing you soon!
