Ratings based on 191 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
Definitely it is one of our best vacation spot from many places we visited. No humidity, no mosquitoes, good service and good food. Staff was very friendly, helpful and trying to please in every turn. The beach is clean and sandy. The sea is slightly cool (it was early April) when you enter but very nice afterwards. The weather was between 76 -82 around the clock! Some areas of the building are showing their ages. But still well maintained. The food was plenty and very tasty. Attention to details was very noticeable. How can you beat such a place 🙏🐟👋🥰 We are planning to come again for sure!👍👍👍👍🙏🙏❤️❤️❤️
Comment from Hotel Management
6 Apr 2024 by Noha , Hotel Management
Dear Mr.John, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance
by A verified traveler
Posted 15 Jan 2024 on Hotels
We had one full day no hot water. No one came even after repeated calls.
Yaseer in dinning supervisor was great.
Comment from Hotel Management
16 Jan 2024 by Noha , Hotel Management
Dear Mr.Shujaatali, Thank you for providing feedback. Please accept my sincere apology for the water cut. I have notified the relevant department to take appropriate action.Noha Kamel, Director of Quality Assurance
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Noha , Hotel Management
Dear Ms.Amanda, Thank you for providing your feedback. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance
by A verified traveler
Posted 20 Nov 2023
Excellent service at the reception, room, amenities including the restaurants and the beach.
Comment from Hotel Management
21 Nov 2023 by Noha , Hotel Management
Dear Mr.Mohamed, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay and wish you a wonderful day!Noha Kamel, Director of Quality Assurance
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Noha , Hotel Management
Dear Ms.Mona,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc
by A verified traveler
Posted 14 Jun 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by Noha , Hotel Management
Dear Ms.Shereen,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc
by A verified traveler
Posted 19 May 2023 on Hotels
Comment from Hotel Management
21 May 2023 by Noha , Hotel Management
Dear Ms.Hala,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc
by A verified traveler
Posted 24 Apr 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by Noha, Hotel Management
Dear Mr.Sharif,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc
by A verified traveler
Posted 24 Apr 2023
Breakfast was great , beach is wonderful,
Comment from Hotel Management
24 Apr 2023 by Noha , Hotel Management
Dear Ms.Nadia,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance
by A verified traveler
Posted 18 Apr 2023
Comment from Hotel Management
17 May 2023 by Noha , Hotel Management
Dear Mr.Leon, Please accept my sincere apology that we haven't your expectation, please can you advise more details regarding your rating, I wish you a great day. Noha Kamel, Director of Quality Assurance
