Ratings based on 204 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Ok
Comment from Hotel Management
18 Jun 2024 by badr amazirh , Hotel Management
Dear Erika Thank you for staying at DoubleTree By Hilton Milan Malpensa and for your score. We endeavor to offer a positive and amazing experience for all of our guests and It is really gratifying to know when this happens.We hope to get the opportunity to see you again in the nearest future. Kind regards,
by A verified traveler
Posted 15 Jun 2024
Spacious modern and with a golf course joining the Hotel ideal location.
Comment from Hotel Management
15 Jun 2024 by badr amazirh , Hotel Management
Dear John; We would like to thank for staying at Doubletree by Hilton Milan Malpensa . We really appreciate your kind gratitude about our strategic location, our modern stylish design and the Golf facilities. it is really fantastic that everything was to your liking! We are proud too to know you were fully satisfied with your experience! Thanks as well for recommending us. Hoping to see you soon Regards from all of us.
by A verified traveler
Posted 4 Jun 2024
We liked the friendliness of the staff and the cleanliness of the whole hotel. It would have been nice to have either a pool or lounge chairs in the courtyard so that you enjoy the sunshine, since there really was nowhere to walk.
Comment from Hotel Management
8 Jun 2024 by Badr Amazirh , Hotel Management
Dear Mr. NormanThank you for staying at Double Tree By Hilton Milan Malpensa and for dedicating your time by writing such a detailed feedback!We really appreciate your kind gratitude about our staff friendliness and kindness , the outstanding quality of the cleaning. We are very proud of our standards and happy when our guests appreciate our efforts.Thank you again for the idea that We will for sure share with Management, this is why We are gladly to accept any kind of nice suggestion to improve.We hope you will come back and see us again soon. Sincerely,
by A verified traveler
Posted 3 Jun 2024
The entire staff went out of their way to be kind and helpful. Kind of out of the way, it good shuttle service to the airport and train station.
Excellent breakfast. Limited dinner menu, but food was good. Rooms were small, but totally adequate.
Comment from Hotel Management
8 Jun 2024 by Badr Amazirh , Hotel Management
Dear Rhonda We would like to thank you first for staying at Double Tree By Hilton Milan Malpensa. We really appreciate your kind gratitude about our staff kindness and professionalism , our free shuttlebus service .We are happy too to read your nice words about delight gourmet buffet breakfast , our dinner foods selection quality.Concerning your comment about the room size , We have to say that we will appreciate your immediate unhappiness with the room size to the front desk staff during your stay , they could find a better solution to ensure that you staying feeling happy and relaxed. Thanks as well for recommending us and We look forward to the opportunity to welcome you again at Double Tree By Hilton Milan Malpensa Warmest wishes and best regards
by A verified traveler from south wales
Posted 30 May 2024
No hair dryer; the only towel was still wet from previous guest. Waited an hour for towels to take a shower. Plug in bathroom did not work. Check in staff not friendly or polite. Later staff very helpful. Breakfast very nice, wide variety.
Comment from Hotel Management
8 Jun 2024 by Badr Amazirh , Hotel Management
Dear Lisa , Thank you for your visit and feedback. Being our top priority is to make the experience of our guests the most positive possible from the very first moment they pass through our doors and throughout their stay, I am very sorry to learn that yours at Double Tree by Hilton Milan Malpensa did not meet all your expectations. I wish you had reported your dissatisfaction during your stay as we could have offered immediate assistance.We are so sorry you felt the attitude of our front desk staff to be unpolite or unfriendly. This is clearly the last impression We would like to give to all our guests and We can assure that all the members of our staff are considered polite and respectful co-workers as you can read from hundreds of other guests’ feedback.Regarding the Hair Dryer , We have to emphasize that our bathroom standard provides courtesy set and hair dryer in all accommodations.Furthermore, We are really sorry to hear that the bathroom linen was not up to the standard you've come to expect , I thank you very much for pointing out issue: I've immediately alerted the housekeeping manager to ensure similar situations do not happen again.Despite this we are very happy that you could appreciate the kindness and the professionalism of our staff, the our delight gourmet buffet breakfast .Hoping to get a new future opportunity to welcome you again please accept our best regards and warmest wishes.
by A verified traveler
Posted 17 May 2024
Very clean ,friendly staff
Comment from Hotel Management
27 May 2024 by Badr Amazirh , Hotel Management
Dear Bella, Thank you so much for your review! We are proud to know you were fully satisfied with your experience at Double Tree By Hilton Milan Malpensa ! We are happy to read your general satisfaction, with reference to the cleaning's quality and our amazing staff.Hoping to see you soonKind regards
by A verified traveler
Posted 15 May 2024
Very relaxed atmosphere
Comment from Hotel Management
17 May 2024 by Fabio, Hotel Management
Dear Guest,Thank you for taking the time to share your recent experience in our property and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,FabioGeneral Manager
by A verified traveler
Posted 13 May 2024
Very nice
Comment from Hotel Management
17 May 2024 by Fabio , Hotel Management
Dear Donald,Thank you for taking the time to share your recent experience in DoubleTree by Hilton Milan Malpensa and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Fabio General Manager
by A verified traveler
Posted 13 May 2024
Great service
Comment from Hotel Management
17 May 2024 by Fabio, Hotel Management
Dear Jed,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to DoubleTree by Hilton Milan Malpensa soon.Kind Regards,FabioGeneral Manager
by A verified traveler
Posted 12 May 2024
Very pleasant lobby, professional and friendly staff, beautiful and comfortable room
Comment from Hotel Management
17 May 2024 by Fabio, Hotel Management
Dear Myla,Thank you for choosing the DoubleTree by Hilton Milan Malpensa and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to ItalyKind Regards,Fabio General Manager
