Ratings based on 947 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from milton keynes
Posted 28 Apr 2024
Excellent location nice spacious hotel room we had a twin room use of gym . Breakfast was decent too
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Edmondo, Thank you so much for staying with us and for sharing your review!We are pleased that you have enjoyed your stay and we are looking forward to be at your service again! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 27 Apr 2024
Very centrally located. A lovely hotel with large comfortable rooms. Service was on the whole good, with good variety and at breakfast.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Melvin,Thank you so much for sharing your comments and rating our services this wonderful way!Looking forward to welcome you back!Best Regards,Nikolay Rusev,
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Barry,Thank you so much for rating our services!Looking forward to seeing you back!Best Regards,Nikolay Rusev,
by A verified traveler
Posted 17 Mar 2024
Staff were very helpful. Room was incredibly spacious and the premium toilettes were great!
Good value for money
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Catherine, Thank you so much for your feedback and for rating our hotel this way! We are pleased that you have enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay Rusev, General Manager
by A verified traveler
Posted 1 Mar 2024
Well located, friendly and helpful staff. I wish guests would have better control of the room temperature. The room was a bit warm.
Comment from Hotel Management
5 Mar 2024 by General Manager, Hotel Management
Dear Marc-Andre,Thank you so much for being our guest and for sharing your impressions from your stay!I am really pleased to read your comments in regards of our staff and I am sorry that the room temperature control was an issue in your case. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 26 Feb 2024
What a find. Lovely staff, beautiful, spacious room. Great location, close to main sights and opera house as well as dining in the area. Wonderful.
Comment from Hotel Management
26 Feb 2024 by General Manager, Hotel Management
Dear Llyr,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay with us and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by General Manager, Hotel Management
Dear Valued Guest,Thanks for your feedback!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 19 Jan 2024 on Hotels
hotel excellent in every way including location. Happy to stay there again
Comment from Hotel Management
22 Jan 2024 by General Manager, Hotel Management
Dear Susan,We are thrilled to read your wonderful review and to know that you had an excellent stay at our hotel. Thank you for sharing your compliments on our location and overall quality. It was a pleasure to have you as our guest and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 14 Jan 2024 on Hotels
Nice location and very big room. The receptionist was very helpful and friendly.
Comment from Hotel Management
22 Jan 2024 by General Manager, Hotel Management
Dear Tatyana,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, room size, and reception service. We always strive to provide the best experience for our guests and make them feel welcome and comfortable. We hope to see you again soon!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
22 Jan 2024 by General Manager, Hotel Management
Dear Slavyanka,Thank you for being our guests and for sharing your feedback.If you would like to share more of your impressions, you could contact me at n.rusev@grandhotelsofia.bgThanks in advance.We look forward to welcoming you again!Best Regards,Nikolay Rusev,General Manager
