Ratings based on 198 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Hotel management, Hotel Management
Thank you so much for being our guest and for your kind review Hope that you are going to be our guest again
by A verified traveler
Loved It
Posted 7 Jan 2024 on HotelsComment from Hotel Management
31 Jan 2024 by GS, Hotel Management
Thank you so much for being our guest Hope to see you again
by A verified traveler
Posted 16 Dec 2023
I needed to make a reservation for one night at very short notice and ended up staying at the Generaator. It turned out to be a lucky find. The immediate surroundings of the hotel were not great, but once inside everything was fresh and bright.The room was very clean and seemed to have been redecorated fairly recently.
One of the other things I appreciated was the shower having a proper little wall at the base to prevent water from filling the rest of the bathroom. I found the bed comfortable as I prefer a firm matress. It was also great to have a smart TV that allowed me to watch one of the 24 hour news channels on YouTube.
I would also like to thank the very helpful and welcoming member of staff who dealt with me and allowed me to check in earlier and helped me with a note to explain I needed to change a ticket.
Personally I think this would be a particularly good place to stay if you had a flight, train or bus the next day. It is close enough to the main station and central bus station and right next to a convenient metro stop. Equally, it would also provide a convenient base in the centre of Sofia for a longer visit.
Comment from Hotel Management
7 Jan 2024 by GS, Hotel Management
Thank you so much for being our guest and for your kind review Hope that you are going to be our guest again
by A verified traveler
Wrong images of the room, spiders, stains on bed
Posted 29 Oct 2023 on HotelsThere were so many problems with this room.
1. First of all, the bed sheet was not clean, there were some stains.
2. There were spiders in the room
3. The window blind was on the floor.
4. During the stay, there were no people at the desk, so we couldn't even complain.
5. During checkout, there was a woman, who barely spoke English, so she didn't answer our questions.
6. Photos of the room are done for another room. For example, there was no window at all in our bedroom, even though there is a window in the bedroom on the photos.
7. There is an unfair price for a late (after 00:00) check-in. I mean, we paid for the whole night, but then were asked to pay 20BGN (~10 euro) on top of it. There was nobody to help us checking during the night, it was a key box, so I don't understand why there is such a fee.
8. There is a bad smell when you go to your room.
9. The location of this place is really good, though there are some hostels around and the streets are dirty.
Comment from Hotel Management
1 Nov 2023 by GS, Hotel Management
Dear Mrs. Polukeeva and Mr. Ayaz Salikhov,First and foremost, we would like to express our gratitude for taking the time to leave us a review. Your feedback is invaluable to us, and we are committed to addressing the issues you've raised to ensure they do not reoccur.Regarding the matter you mentioned, we would like to clarify our perspective. You were informed that accommodating your wife after midnight was not possible due to our policies. Following a brief discussion via email, you graciously agreed to pay an additional fee for a late check-in instead of cancel your reservation without any penalties As a gesture of our appreciation for your extended stay of five nights, we upgraded you to our studio, which offers 32 square meters of space, as opposed to our deluxe room with 19 square meters. We understand that the lack of a window in the bathroom may have been inconvenient, and we sincerely apologize for any discomfort this may have caused.Please note that our on-site staff is available every day between 10:00 AM and 7:00 PM, as indicated on our website. Additionally, there is a contact number provided for your convenience in case you require assistance.We believe that it's not in the spirit of fair and respectful lodging to stay for an extended period and then request a full refund upon departure. If you encountered any issues during your stay, it would have been more appropriate to inform us promptly, and we would have worked to address them or make appropriate arrangements. Rest assured, we do not engage in any form of "scam."In conclusion, we sincerely apologize for any aspects of your experience that fell short of your expectations. Your feedback helps us improve, and we are committed to providing a better experience for our guests in the future.Kind regards and best wishes,
by A verified traveler
Posted 25 Oct 2023 on Hotels
You get charged for checking-in after midnight - the first time I was charged of this ever! They made the check-in instruction seem complicated but it's straightforward. You get to hear your neighbours and even the steps from the next room. The toilet light do not have a very smart motion sensor as it keeps turning off when you're sitting or even bending. There was even spider in the room. They will not clean your room until you tell them to. Location is pretty good though. I have to say that this is one of the worst hotels I've stayed in Europe.
Comment from Hotel Management
30 Oct 2023 by GS, Hotel Management
Dear Mr. Gabol,Thank you very much for being our guest and for taking the time to leave us a review.With all care about nature and trying to offer the best fare rate, we are not offering daily maid cleaning unless we are asked by the guest, as happened in your case. We cleaned the room 9 hours after your check-in.We will investigate the case with the toilet sensor - thank you for your note!Regarding the late check-in fee, as we discussed and as is clearly written in our check-in/check-out rules, you have been informed that accommodation after 00:00 is subject to an additional fee. This was communicated to you via email, and you confirmed your understanding.Thank you for bringing these matters to our attention, and we appreciate your understanding.Kind regards and all the best!
by A verified traveler
Bad stay
Posted 13 Oct 2023 on HotelsI am a professional traveller, I always read hotels.com reviews and choose my hotel. O did the same thing this time, but it was not a hotel. It is a hostel in not very good condition. The bathroom is very small. The rooms are not clean. I do not recommend l.
Comment from Hotel Management
16 Oct 2023 by GS, Hotel Management
Dear Rozira,thank you very much for being our guest and leaving us a review.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by GS, Hotel Management
Thank you very much for your replay
by A verified traveler
Exactly what you’re expecting. Comfort and value.
Posted 30 Sep 2023 on HotelsAn simple, yet comfortable hotel. Great value for money. Clean, quiet and spacious rooms.
Comment from Hotel Management
3 Oct 2023 by GS, Hotel Management
Thank you very much for your review
by A verified traveler
Posted 27 Sep 2023
Pleasant place, well-designed room, quiet, in a central and convenient if slightly crappy area. Nice staff, and beautiful calico house street cat!
Comment from Hotel Management
3 Oct 2023 by GS, Hotel Management
Thank you very much for your review
by A verified traveler
Excellent staff
Posted 2 Sep 2023 on HotelsVery handy location, good value, and the hotel setup is minimalist and nice. The staff was excellent - very attentive and kind.
Comment from Hotel Management
7 Sep 2023 by GS, Hotel Management
Thank you very much for being our guest and for the time to leave a review!
