Ratings based on 84 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Loved it
Posted 28 Feb 2024 on HotelsWe were lucky enough to see the northern lights through our hotel windows. It made the stay magical.
by A verified traveler
Posted 31 Jan 2024
Stayed 3 nights but room/towels/bedding were not refreshed - room was generally clean otherwise. Bed not comfortable but the room was warm and cosy. The hotel was well located as it was central and functional for excursions. Staff were very friendly and helpful. Main restaurant ok but found better dining externally.
by A verified traveler
Posted 21 Nov 2023
by A verified traveler from mechanicsburg
Posted 3 Nov 2023
by A verified traveler
Posted 5 Oct 2023
by A verified traveler from Adelaide
Posted 18 Jan 2020
What a winter wonderland. Not commercial just a comfortable stay with great staff and homely rooms that are stylish yet make you feel at home. Big window in room for possibility of seeing northern lights and in room sauna.
Great breakfast but limited vegetarian options on dinner menu.
I will stay here again
Comment from Hotel Management
18 Jan 2020 by Katarina, Hotel Management
Thank you for the nice feedback and we appreciate that you shared this with us. Happy to hear that you enjoyed Luosto and Aurora and we welcome you back any time:)
by A verified traveler from Kuala Lumpur, MALAYSIA
Posted 11 Feb 2019
I like the location away from bustling city and the hotel is very peaceful. The service are excellent with free flow of water at the lobby.
There is NONE that I did not like about this hotel.
Comment from Hotel Management
11 Feb 2019 by Sofia Karimäki, Hotel Management
Thank you for your feedback and welcome back to our lovely hotel!
by A verified traveler
Posted 17 Dec 2018
Awesome hotel staff who are super friendly. Fireplace keeps you really warm! Hotel is convenient and just opposite lapland safari office.
Comment from Hotel Management
19 Dec 2018 by Sofia, Hotel Management
Thank you for your feedback and lovely that you enjoy your holiday on our hotel!
by A verified traveler
Posted 1 Dec 2018
Incredible Christmassy hotel with such caring and friendly staff going above and beyond to help you - especially the weekend staff. Picked this hotel despite it being so far away from Rovaniemi because we were hoping to have more chance of seeing the northern lights. Unfortunately we didn’t get to see them and there’s a real issue with the transport service. Not regular enough shuttle service and it doesn’t drop off at Santa Claus Village or Santa Park so we had to go through a massive back and forth with the driver to try and sort this and because the times are so infrequent we ended up having to get a taxi more than once - SO expensive and while the weekend staff arranged them for us on a meter at roughly €150 the weekday staff prebooked them for €263... which was a horrendous rip off! Despite us trying to explain the difference in price the weekday staff weren’t willing to budge on this which wasn’t very good. There were flaws with the location and the transport issues , but this took nothing away from the beauty and the atmosphere of this beautiful hotel. Would definitely recommend it.
Comment from Hotel Management
11 Dec 2018 by Hotel Aurora, Hotel Management
Thank you for your feed back.
Happy to hear that you enjoy time here.
Sorry from confusion taxi rates.
Recommended
for Everyoneby A verified traveler
Charming little hotel with a christmas-y feel
Posted 23 Dec 2017Stayed two nights in this charming hotel and everything was perfect, from hotel service to comfort of rooms. Nested near the Luosto National Park, it provides a good Aurora alarm service.
