Ratings based on 250 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2021
by A verified traveler
Posted 30 Nov 2020
by A verified traveler
Posted 22 Sep 2019
by A verified traveler
Charged non-smoking room for Smoking room
Posted 28 May 2019 on HotelsThe sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
by A verified traveler
Posted 18 Nov 2018 on Orbitz
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
by A verified traveler from Singapore
Posted 29 Oct 2018
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
by A verified traveler
Posted 5 Oct 2018 on Hotels
Very satisfied
by A verified traveler
Posted 2 Oct 2018 on Orbitz
Recommended
for Everyoneby A verified traveler
Posted 20 Jul 2018 on Orbitz
Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
by A verified traveler
The worst hotel experience ever!
Posted 19 Jul 2018 on HotelsIt's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
