Ratings based on 183 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
i need my 50 deposit back
by A verified traveler
Posted 25 May 2024
Super good
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Hi Jaileen,Thank you for your positive feedback. We are pleased to hear you had a super good stay with us. We look forward to welcoming you back again soon.
by A verified traveler
Posted 24 May 2024
Smelled of cigarettes everywhere. Could never get the television to work it was plugged into extension cord just not what I expected. Breakfast area was extremely hot and area was not clean.
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Hi Tammy,We apologize for the issues you encountered during your stay. Your feedback regarding the smell of cigarettes, TV, and breakfast area cleanliness is important to us, and we will address these concerns immediately. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short of your expectations.
by A verified traveler
Posted 23 May 2024
Friendly staff, Quality Rooms, Excellent Service
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Hi David,It's great to hear you had a positive experience! Friendly staff, quality rooms, and excellent service are essential elements for a memorable stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable visit.
by A verified traveler
Posted 21 May 2024
Great
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Hi Ernesto,Our team is thrilled to hear that you had a great experience with our services and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.
by A verified traveler
Posted 20 May 2024
I think for a quick night stay it was great, the beds were clean, easy to park. Very quiet area, easily accessible. The free breakfast was bad. And the bathroom, or elevator didnt seem clean.
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Hi Mary,I am pleased to hear that you found your stay convenient and the beds clean in our quiet and easily accessible location. However, we apologize for the shortcomings with the breakfast and the cleanliness of the bathroom and elevator. We'll address these issues promptly to ensure a better experience for our guests in the future.
by A verified traveler
Posted 20 May 2024
The king size bed was very comfortable and the blackout curtains were nice. The faucet pressure in the bathroom was very low and at times not very functional. The shower water was often cold and would take about 10 minutes to heat up (no exaggeration). After taking a shower, the bathroom would flood with water, only having a single drain, which never helped it drain completely. That became uncomfortable. The floors of the walk in shower and bathroom had also not been cleaned very well upon arrival. On our second day in town, I asked for a new set of towels and they only had one towel, hand towel, and floor towel to give me; they had nothing else to spare. The pool area was not kept up, rocks in the pool, trash on the ground and clearly not well kept. It was a place to sleep for a couple of nights but nothing more. Wouldn’t recommend!
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Nicholas,We apologize sincerely for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously, and we will address each of these issues promptly to ensure they are not repeated in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.
by A verified traveler
Posted 20 May 2024
There was limited hot water in the shower. No breakfast left nor did they replenish it. Limited staff to help with check in.
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Holly,It's disappointing to hear about the limited hot water in the shower, the lack of breakfast availability, and the challenges with check-in due to limited staff. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future.
by A verified traveler
Posted 20 May 2024
Was very upsetting to get there and being told no hot water after driving many hours and all you want is shower and rest. Hotel had a smell too and elevator was dirty. Needs improvement of hygiene
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Candy,I am truly sorry for the disappointing experience you had during your recent stay. We value your feedback and are committed to making improvements based on your input. Please accept our apologies for falling short of your expectations. We hope you'll reconsider and give us another chance in the future.
by A verified traveler
Posted 19 May 2024
We stayed for one night and the only downfall is no hot water in the shower, other than that everything was good and clean. Also if you stay in the first floor, you may hear noise from the ballroom parties they have going on.
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Samantha,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
