Ratings based on 961 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Great place to stay. I chose based on the high reviews and I was not disappointed. Even had fresh baked cookies in the lobby. Comfortable nights rest, slept well.
Comment from Hotel Management
12 Jun 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for choosing Sleep Inn & Suites Smithfield and for sharing your experience with us!We're delighted to hear that you enjoyed your stay and that our high reviews lived up to your expectations. It's wonderful to know that you found our accommodations comfortable and had a restful night's sleep. We're also thrilled that you enjoyed the freshly baked cookies in our lobby – they're always a hit!We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.
by A verified traveler
Posted 12 Jun 2024
It was quiet
Comment from Hotel Management
12 Jun 2024 by Nickie Childers, General Manager, Hotel Management
Dear Raymond,Thank you for taking the time to share your feedback with us. We appreciate your honest review.We're pleased to hear that you found our property quiet during your stay. If there are any areas where we can improve and earn that extra star in your next visit, please feel free to let us know. Your satisfaction is our priority.We hope to have the opportunity to welcome you back and provide you with an even better experience.
by A verified traveler from Pinehurst
Posted 12 Jun 2024
by A verified traveler
Posted 11 Jun 2024
The property was great. I have issue with sign in person. She never looked up to acknowledge me… She ask for color of car not make…gave us the key and scribbled the room number, it was not legible. Other than that, we had a restful night and breakfast was adequate. This was the second time at this property. I recommend this property because of the cleanliness and restful atmosphere.
Comment from Hotel Management
11 Jun 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for taking the time to share your feedback on Expedia. I'm pleased to hear that you found our property clean and restful. I apologize for the less-than-ideal experience you had during check-in. Your comments about the service will be addressed with our team to ensure we improve our guest interactions.We appreciate your recommendation and are glad you had a restful night. If there's anything we can do to enhance your future stays, please let us know. We look forward to welcoming you back for your third visit!Best regards,
by A verified traveler
Posted 31 May 2024
Very nice hotel , only thing is the Air conditioner is too loud, and half the outlet is not working.
Comment from Hotel Management
3 Jun 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for taking the time to provide your feedback. We're glad to hear you found our hotel very nice. We apologize for the inconvenience caused by the loud air conditioner and the non-working outlets. Your comments have been noted, and we will address these issues with our maintenance team to ensure they are resolved promptly.We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Best regards,
by A verified traveler
Posted 30 May 2024
convenient
Comment from Hotel Management
31 May 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our property convenient. We're always striving to improve, so if there are any specific areas where you believe we can enhance your experience and earn a higher rating next time, please feel free to let us know. Your input is valuable to us and helps us ensure that we meet and exceed our guests' expectations.Best regards
by A verified traveler
Posted 28 May 2024
Nice place!
Comment from Hotel Management
28 May 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for your great review! We're thrilled to hear you enjoyed your stay and found our hotel to be a nice place. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 May 2024
I don’t want to say it was a bad property, but it’s a 2 on the Michelin scale. The bed linens were clean, but the bed skirt was stained. The bathroom was ok except for the dirt In the corners of the shower. The bed wasn’t uncomfortable, but it was lumpy.
The soap was great. The shampoo and conditioner were great. I just wouldn’t stay there again.
Comment from Hotel Management
27 May 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the aspects of your visit that did not meet your expectations.We are glad to hear that you found the bed linens clean and appreciated the quality of our soap, shampoo, and conditioner. However, we are very sorry to learn about the issues you encountered with the bed skirt, shower cleanliness, and bed comfort. This is certainly not the standard we strive to uphold.Your comments will be shared with our housekeeping team to address and rectify these issues immediately. We are committed to ensuring our guests have a comfortable and pleasant stay, and your feedback helps us to improve our services.We hope you might consider giving us another opportunity to provide you with a better experience in the future.Best regards,
by A verified traveler
Posted 21 May 2024
The facility was very clean. Front desk staff was friendly and helpful. The room was clean, beds were comfy, bathroom spotless. The free breakfast was good. We will definitely stay here again
Comment from Hotel Management
22 May 2024 by Nickie Childers, General Manager, Hotel Management
Dear Lee,Thank you for sharing your wonderful feedback about your recent stay at Sleep Inn & Suites Smithfield. We're delighted to hear that you found our facility clean, the front desk staff friendly and helpful, and that you enjoyed the comfort of your room and the quality of our breakfast.We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
11 Jun 2024 by Nickie Childers, General Manager, Hotel Management
Thank you for your review! We're glad to hear you had a positive experience at Sleep Inn & Suites Smithfield. Your feedback is appreciated and we hope to welcome you back soon.Best regards,
