Ratings based on 266 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
There was no level entry access to the building and because of mobility issues, this made it difficult to carry our bags into the building. Thankfully the manager left the main desk to help us up the stairs with our bags.
by A verified traveler
Posted 27 May 2024
It is an easy walk through the downtown area for shops, food, and drinks. Staff was excellent, I had my dog with me and they brought us dog bowls and a treat for him:)
by A verified traveler
Posted 22 May 2024
Very nice staff. Treated our dogs well. Room was a bit small.
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hi Janice, it was great having you here, we love pets and it is always nice to feel how they bring a special energy to the hotel. We'd love to have you back :)
by A verified traveler
Posted 17 May 2024
The staff are amazing but the hotel very much needs an update.
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hi Colin, it was great having you here, we are working on improving the hotel, as you know we are proud of having a vintage property where you can create amazing memories.
by A verified traveler
Posted 15 May 2024
Love the stuff that matters the motel! Couldn’t ask for a better place to stay
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hi Jodi, it is awesome having guests like you at hotel, we truly believe in the human connection that can be created in the inn environment. We'll be looking forward to see you again
by A verified traveler
Posted 13 May 2024
It was fine- excellent staff
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hi David, thanks for your kind words, we really enjoy the human connection that can be built with our guests, we'd love to have you back at the Sandman
by A verified traveler
Posted 12 May 2024
Pretty old hotel walls thin as paper. Great location
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hi Alex, it is great that you enjoyed the location as that is part of the charm of this hotel. Thanks for sharing your feedback. Our staff is always working to provide the best experience.
by A verified traveler
Posted 11 May 2024
Management was wonderful. Very accommodating. But very strong odor of chemicals in first room we were given (it actually made my spouse sick) and in second room, toilet was broken and shower water came out yellow brown. ??? We are not complain-y but it was just a lot. Staff was great but hotel seems poorly maintained or short handed? Location great, view lovely.
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hello Sarah, thank you for providing this feedback as it helps in our efforts of improving on the property. Our staff is very committed with providing a world class experience focused on great customer service.
by A verified traveler
Posted 6 May 2024
This was just one night on a road trip and it served the purpose of providing room at reasonable cost for the night. Building is old, has not been updated and there was limited water pressure, and only a single Queen sized bed. Parking was also quite limited. The room was however quite clean.
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hello Ryan, thanks for your comments, we are working on improving the property while providing an outstanding customer service.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
24 May 2024 by Sandman inn smithers managers team, Hotel Management
Hi Robert, thanks for sharing your feedback.
